At a Glance
- Tasks: Support a family with travel, errands, and lifestyle coordination in a fast-paced environment.
- Company: Dynamic family office based in London, offering a unique personal assistant role.
- Benefits: Full-time position with opportunities for travel and hands-on experience.
- Other info: Flexible hours, including evenings and weekends, with excellent career growth potential.
- Why this job: Join a vibrant team and make a real difference in a family's daily life.
- Qualifications: Fluent in Mandarin and English, with strong organisational skills and a proactive attitude.
The predicted salary is between 31500 - 38500 £ per year.
We are seeking a Junior Personal Assistant to provide hands-on personal and lifestyle support to members of the family and senior staff. This is a full-time, on-site role based in London, with regular domestic and international travel required. The role is varied and fast-paced, with a strong focus on travel coordination, personal errands, bookings, and day-to-day lifestyle support rather than traditional clerical administration.
Key Responsibilities
- Manage and coordinate domestic and international travel, including flights, hotels, transfers and itineraries.
- Accompany family members on trips when required.
- Arrange restaurants, appointments, events, activities and other personal bookings.
- Carry out personal errands, shopping, collections, deliveries and other ad-hoc tasks.
- Coordinate drivers, transportation and other lifestyle arrangements.
- Liaise with hotels, restaurants, suppliers, concierge services and other external contacts.
- Assist with diary management and changing schedules as required.
- Anticipate needs and proactively resolve day-to-day issues.
- Provide discreet and professional personal support to the family and senior staff.
- Work flexibly, including evenings, weekends and public holidays when required.
Requirements
- Fluent Mandarin and English, both written and verbal, is essential.
- Previous experience as a PA, Lifestyle Assistant, Concierge, Private Household or Family Office support is preferred.
- Excellent organisational and communication skills.
- Proactive, practical and highly detail-oriented.
- Comfortable managing last-minute changes and competing priorities.
- Confident dealing with luxury hotels, restaurants and service providers.
- High level of discretion, confidentiality and professionalism.
- Willing and able to travel internationally on a regular basis.
- Good knowledge of London and confident navigating independently.
- Comfortable with a hands-on role involving personal errands and practical support.
Location: London
Employment: Full-time, on-site
Travel: Regular domestic and international travel required
Languages: Fluent Mandarin and English – written and verbal essential
PA (Financial Services) in London employer: Family Office
Join a dynamic and supportive work environment as a Junior Personal Assistant in London, where your role will be integral to the lifestyle management of a prominent family. Enjoy the benefits of a fast-paced, varied position that offers opportunities for personal growth and development, alongside the excitement of regular domestic and international travel. With a strong emphasis on discretion and professionalism, you'll thrive in a culture that values proactive problem-solving and exceptional service.
StudySmarter Expert Advice🤫
We think this is how you could land PA (Financial Services) in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Family Office. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Family Office before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Family Office:Your cover letter is your chance to shine! Tell us why you want to work at Family Office specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Family Office!
How to prepare for a job interview at Family Office
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
