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- Tasks: Process grant applications and support families in need with practical assistance.
- Company: Family Fund, a values-driven organisation supporting disabled and seriously ill children.
- Benefits: Inclusive workplace, career development opportunities, and a supportive team environment.
- Why this job: Make a real difference in the lives of families while developing your skills.
- Qualifications: Customer service experience, strong problem-solving skills, and ability to work under pressure.
- Other info: Join a diverse team committed to equity and inclusion.
The predicted salary is between 30000 - 48000 £ per year.
Family Fund supports families raising disabled and seriously ill children. Family Fund Business Services (FFBS) was established in 2013 as a social enterprise and wholly owned subsidiary of Family Fund, to generate additional, unrestricted funding for the charity. Now FFBS works in partnership with over 60 charities, local authorities, housing providers and other organisations to make distributing practical support to people in need efficient and hassle-free.
In this role you will be responsible for all aspects of grant application processing from initial administration through to delivery of grant decisions. This includes assessing the eligibility of applications for all grant schemes administered by Family Fund Business services on behalf of clients. Applications are received via telephone and online and processed to the service level agreements agreed with our clients. You will work collaboratively with colleagues to resolve supplier and client related enquiries and contribute ideas to improve our service provision.
If you join us, you’ll be:
- Processing all applications received via telephone and online, working to service levels and meeting delivery targets.
- Maintaining up to date knowledge of the grant scheme guidelines and processes to determine that information provided is complete and accurate.
- Developing and maintaining good working relationships with the scheme agent network, supporting them to complete applications, responding to their queries by phone and email and resolving any issues they may have.
To be successful in this role you must have proven customer service and administration experience. You will be able to assess complex information and have good problem-solving skills. You will have experience of handling and resolving challenging telephone calls, using a confident and helpful telephone manner. We work at a fast pace so you will need to be able to work under pressure and prioritise effectively.
Family Fund is a great place to work for great people. We provide a challenging and rewarding working environment where every staff member can make their mark. We are a values-based organisation and we aim to show our values in all that we do. We commit to inclusion, equity and diversity and we welcome applications from all parts of the community. Family Fund is a Disability Confident Leader. We will invite to interview all disabled applicants who meet the requirements for the role. If you have a disability, and are happy to let us know, please highlight this on your application. We have also signed the Armed Forces Covenant, and we welcome applications from the Armed Forces Community.
When you’re ready to apply, complete the online form and submit a CV and a covering letter. Your letter will need to explain what skills and qualities you would bring to the team.
The successful candidate must complete pre-employment. This includes a right to work check and employment history verification.
Grant Assessment Officer in London employer: Family Fund
Contact Detail:
Family Fund Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Grant Assessment Officer in London
✨Tip Number 1
Get to know the Family Fund and its mission inside out. When you understand what we stand for, you can tailor your approach during interviews and conversations. Show us how your values align with ours!
✨Tip Number 2
Practice your phone skills! Since you'll be handling calls, it’s crucial to sound confident and friendly. Try role-playing with a friend to get comfortable with answering tricky questions and resolving issues on the spot.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend relevant events. This can give you insider knowledge about our culture and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at Family Fund.
We think you need these skills to ace Grant Assessment Officer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Grant Assessment Officer role. Highlight your customer service and administration experience, as well as any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Explain what skills and qualities you bring to the table and how they align with our values at Family Fund. Keep it engaging and personal – we love to see your personality come through!
Showcase Problem-Solving Skills: In your application, don’t forget to mention specific examples of how you've handled complex information or resolved challenging situations in the past. We’re looking for those problem-solving skills that will help us improve our service provision.
Apply Through Our Website: When you're ready to apply, make sure to do it through our website. It’s the easiest way for us to receive your application and ensures you’re following the correct process. We can’t wait to hear from you!
How to prepare for a job interview at Family Fund
✨Know the Grant Schemes Inside Out
Before your interview, make sure you thoroughly understand the grant schemes that Family Fund Business Services administers. Familiarise yourself with the guidelines and processes so you can confidently discuss how you would assess applications and ensure they meet eligibility criteria.
✨Showcase Your Customer Service Skills
Since this role involves handling challenging telephone calls, prepare examples from your past experiences where you've successfully resolved customer issues. Highlight your confident and helpful telephone manner, as well as your ability to maintain composure under pressure.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've assessed complex information and made decisions based on that. Think of scenarios where you identified problems and implemented effective solutions, as this will show your analytical skills and ability to work collaboratively.
✨Emphasise Teamwork and Collaboration
Family Fund values collaboration, so be prepared to talk about how you've worked with colleagues in the past to achieve common goals. Share examples of how you’ve contributed ideas to improve service provision and how you’ve built good working relationships with others.
