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For Companies At a Glance
- Tasks: Process grant applications and support families in need with efficient service.
- Company: Family Fund, a values-driven organisation supporting disabled and seriously ill children.
- Benefits: Inclusive workplace, career development opportunities, and a chance to make a real difference.
- Why this job: Join a passionate team and help improve lives through practical support.
- Qualifications: Customer service experience, strong problem-solving skills, and ability to work under pressure.
- Other info: Dynamic environment with a commitment to diversity and inclusion.
The predicted salary is between 28800 - 43200 £ per year.
Family Fund supports families raising disabled and seriously ill children. Family Fund Business Services (FFBS) was established in 2013 as a social enterprise and wholly owned subsidiary of Family Fund, to generate additional, unrestricted funding for the charity. Now FFBS works in partnership with over 60 charities, local authorities, housing providers and other organisations to make distributing practical support to people in need efficient and hassle-free.
The Role
In this role you will be responsible for all aspects of grant application processing from initial administration through to delivery of grant decisions. This includes assessing the eligibility of applications for all grant schemes administered by Family Fund Business services on behalf of clients. Applications are received via telephone and online and processed to the service level agreements agreed with our clients. You will work collaboratively with colleagues to resolve supplier and client related enquiries and contribute ideas to improve our service provision.
If you join us, you’ll be:
- Processing all applications received via telephone and online, working to service levels and meeting delivery targets.
- Maintaining up to date knowledge of the grant scheme guidelines and processes to determine that information provided is complete and accurate.
- Developing and maintaining good working relationships with the scheme agent network, supporting them to complete applications, responding to their queries by phone and email and resolving any issues they may have.
About you
To be successful in this role you must have proven customer service and administration experience. You will be able to assess complex information and have good problem-solving skills. You will have experience of handling and resolving challenging telephone calls, using a confident and helpful telephone manner. We work at a fast pace so you will need to be able to work under pressure and prioritise effectively.
About us
Family Fund is a great place to work for great people. We provide a challenging and rewarding working environment where every staff member can make their mark. We are a values-based organisation and we aim to show our values in all that we do. We commit to inclusion, equity and diversity and we welcome applications from all parts of the community. Family Fund is a Disability Confident Leader. We will invite to interview all disabled applicants who meet the requirements for the role. If you have a disability, and are happy to let us know, please highlight this on your application. We have also signed the Armed Forces Covenant, and we welcome applications from the Armed Forces Community.
How to apply
When you’re ready to apply, complete the online form and submit a CV and a covering letter. Your letter will need to explain what skills and qualities you would bring to the team. For more information, please read and download the job description. The successful candidate must complete pre-employment. This includes a right to work check and employment history verification.
Grant Assessment Officer employer: Family Fund
Contact Detail:
Family Fund Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Grant Assessment Officer
✨Tip Number 1
Get to know the Family Fund and its mission inside out. When you’re chatting with them, show that you understand their values and how your skills can help support families raising disabled and seriously ill children.
✨Tip Number 2
Practice your phone skills! Since you'll be handling calls, make sure you’re comfortable discussing complex information clearly and confidently. Role-play with a friend or family member to get the hang of it.
✨Tip Number 3
Be ready to share examples of how you've tackled challenges in previous roles. Think about times when you’ve resolved tricky situations or improved processes – these stories will show you’re the problem-solver they need.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Family Fund team and making a difference.
We think you need these skills to ace Grant Assessment Officer
Some tips for your application 🫡
Read the Job Description Carefully: Before you start writing, take a good look at the job description. Make sure you understand what Family Fund is looking for in a Grant Assessment Officer. This will help you tailor your application to highlight the skills and experiences that matter most.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain how your skills and qualities align with the role. Be specific about your customer service experience and problem-solving abilities, as these are key for us at Family Fund.
Show Your Passion for the Cause: Family Fund supports families raising disabled and seriously ill children, so let your passion for this cause come through in your application. Share any relevant experiences or motivations that connect you to our mission.
Submit Through Our Website: When you're ready to apply, make sure to submit your application through our website. It’s the easiest way for us to receive your CV and cover letter, and it ensures you’re following the correct process. We can’t wait to hear from you!
How to prepare for a job interview at Family Fund
✨Know Your Grants
Familiarise yourself with the grant schemes administered by Family Fund Business Services. Understand the eligibility criteria and processes so you can confidently discuss how your skills align with their needs during the interview.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully handled challenging customer interactions. Highlight your problem-solving abilities and how you maintained a positive attitude under pressure, as this role requires excellent customer service.
✨Demonstrate Team Spirit
Since collaboration is key in this role, think of instances where you've worked effectively within a team. Be ready to share how you contributed to resolving issues or improving processes, showcasing your ability to work well with colleagues and clients alike.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the organisation. This shows your genuine interest in the position and helps you understand how you can contribute to their mission of supporting families raising disabled and seriously ill children.
