At a Glance
- Tasks: Be the friendly voice for families, handling enquiries via phone, email, and online.
- Company: Join Family Fund, a supportive organisation dedicated to helping families in need.
- Benefits: Enjoy a competitive salary, flexible working hours, and opportunities for personal growth.
- Other info: Join a dynamic team with a focus on community and collaboration.
- Why this job: Make a real difference by providing essential support to families and enhancing their experience.
- Qualifications: Strong communication skills and a passion for helping others are essential.
The predicted salary is between 25200 - 30800 £ per year.
Family Fund is seeking two First Contact Team Officers in York to be the first point of contact for families and customers across telephone, email and online enquiries. You will provide information, support and guidance, and take ownership of queries through to resolution with a professional customer experience.
You will learn Family Fund’s grant programmes, provide accurate advice, manage expectations during the application journey, and identify opportunities to offer additional support.
First Contact & Customer Support Officer employer: Family Fund
Family Fund is an exceptional employer, offering a rewarding opportunity for the Partner Engagement Manager role in Northern Ireland. With a strong commitment to supporting families raising disabled or seriously ill children, we foster a collaborative and inclusive work culture that values every team member's contributions. Our home-based position allows for flexibility, while regular engagement with key stakeholders provides meaningful growth opportunities within the disability sector.
