Workforce Deployment Coordinator in Welwyn Garden City

Hours: Full-time, Monday to Friday, early starts from 7am

Location: Hybrid, Welwyn Garden City office and home

Family First is on a mission to become the number one quality childcare provider in the UK. Since starting out with just 4 nurseries in London in 2019, we’ve grown to over 100 nurseries across the country, without ever losing sight of what matters most: putting families, children and colleagues first.

We’re now looking for a Workforce Deployment Coordinator to join our Workforce Deployment team, making sure our nurseries have the cover they need, booked, tracked and signed off accurately every day. If you’ve worked on a temp desk, or you thrive in a busy role juggling high volumes of queries and tasks at once, and you enjoy the pace of a morning when the phones start ringing, we’d love to hear from you.

• Hybrid Working: a mix of office time in Welwyn Garden City and working from home
• Make a Real Impact: see the difference your work makes to our nurseries every single day
• Supportive Culture: a warm, collaborative team who live and breathe our INSPIRE values
• Company Pension

The Role

As Workforce Deployment Coordinator, you’ll make sure our nurseries have the right staff in the right place every day, keeping children safe and ratios met. Working closely with our Flex team, Nursery Managers and approved agency partners, you will:

• Handle early morning cover requests from nurseries for sickness and unexpected absence, booking same day cover quickly and accurately
• Schedule and confirm upcoming shifts for the week ahead
• Check workers are fully compliant before they start, including DBS and qualification checks, and set them up on our scheduling system
• Sign off agency timesheets against actual hours worked and support the reconciliation of agency invoices
• Manage day to day communication with agency partners from our shared team inbox, keeping everything clear, professional and on record
• Maintain accurate booking and timesheet trackers in Excel

About You

You’re organised, calm under pressure and confident on the phone. You like a busy morning, you’re good with detail, and you build strong working relationships with nursery teams and suppliers alike.

• Experience in a fast paced role handling high volumes of queries or admin, such as a temp desk, scheduling, rota, resourcing or coordinator position
• Confident juggling multiple tasks at once and prioritising short notice requests
• A confident understanding of Excel, and comfortable working across multiple systems at once
• Strong attention to detail, especially with timesheets, hours and records
• Excellent communication skills, both on the phone and in writing
• Comfortable with early starts and working to tight daily deadlines
• Temp desk experience in any sector
• Experience working with timesheets, invoices or supplier management

Full training will be provided on our systems and compliance processes.

Why Join Us?

As part of the Family First Group, you’ll play a hands‑on role in keeping our nurseries running smoothly, making sure every room is safely staffed so our teams can focus on giving children the best possible care. It’s a fast paced, varied role where no two mornings are the same, and you’ll see the difference you make every single day.

Family First is committed to safeguarding and protecting the welfare of children and expects all staff and volunteers to share this commitment. Family First Nurseries takes great care to treat everyone as a person, with equal rights and responsibilities to any other individual, whether they are an adult or a child. We are committed to providing equality of opportunity and anti-discriminatory practice for all children and families according to their individual needs. Discrimination on the grounds of gender, age, race, religion or belief, marriage or civil partnership, disability, sexual orientation, gender reassignment, pregnancy or maternity, ethnic or national origin, or political belief has no place within the Family First Group.

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