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- Tasks: Engage with customers, assist with merchandise, and handle transactions.
- Company: Family Dollar provides essential products at great values to local communities.
- Benefits: Flexible full-time schedule, opportunity for growth, and a supportive team environment.
- Why this job: Join a dynamic team where your customer service skills make a real impact.
- Qualifications: High school completion preferred; retail experience is a plus.
- Other info: Entry-level position with opportunities for advancement.
The predicted salary is between 24000 - 42000 £ per year.
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Join to apply for the CUSTOMER SERVICE REPRESENTATIVE role at Family Dollar
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Store Family Dollar
Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve.
General Summary
As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise.
Principle Duties And Responsibilities
- Provides customer engagement in positive and approachable manner.
- Assists in maintaining a clean, well-stocked store for customers during their shopping experience.
- Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor.
- Independently stocks shelves and recovers merchandise in the store.
- Accurately handles customer funds and processes transactions using the POS system.
- Remains constantly aware of customer activity to ensure a safe and secure shopping environment.
- Performs all other duties as assigned in order to maintain an effective and profitable store operation.
Position Requirements
Education: Prefer completion of high school or equivalent. Ability to follow directives and interpret retail operational documents as assigned.
Experience: Prefer experience working in retail, hotel, restaurant, grocery or drug store environments.
Physical Requirements: Ability to regularly lift up to 40lbs. (and occasionally, up to 55 lbs.) from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling and repetitive lifting, with or without reasonable accomodation.
Availability: Ability to work flexible, full-time schedule to include days, evenings, weekends and holidays.
Skills and Competencies: Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management.
Family Dollar Stores, Inc. is an Equal Opportunity Employer.
Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Other
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Industries
Retail
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CUSTOMER SERVICE REPRESENTATIVE employer: Family Dollar
Contact Detail:
Family Dollar Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CUSTOMER SERVICE REPRESENTATIVE
✨Tip Number 1
Familiarise yourself with Family Dollar's products and services. Understanding what they offer will help you engage with customers more effectively and demonstrate your enthusiasm for the role during any interactions.
✨Tip Number 2
Practice your customer service skills by role-playing common scenarios. This will prepare you to handle various customer inquiries and challenges, showcasing your problem-solving abilities when you meet with the hiring team.
✨Tip Number 3
Be ready to discuss your previous experience in retail or similar environments. Highlight specific examples where you provided excellent customer service or resolved issues, as this will demonstrate your suitability for the position.
✨Tip Number 4
Show your flexibility and willingness to work varied hours. Since the role requires availability on evenings and weekends, emphasising your adaptability can make you a more attractive candidate.
We think you need these skills to ace CUSTOMER SERVICE REPRESENTATIVE
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Customer Service Representative position at Family Dollar. Understand the key responsibilities and required skills to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in retail or customer service roles. Mention specific examples of how you provided exceptional service or handled transactions to demonstrate your suitability for the role.
Craft a Strong Cover Letter: Write a personalised cover letter that reflects your enthusiasm for the position. Address how your skills align with the company's values and how you can contribute to maintaining a positive shopping environment.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are crucial in customer service roles.
How to prepare for a job interview at Family Dollar
✨Show Your Customer Focus
As a Customer Service Representative, demonstrating your ability to engage positively with customers is crucial. Prepare examples from your past experiences where you provided exceptional service or resolved customer issues effectively.
✨Highlight Relevant Experience
If you've worked in retail, hospitality, or any customer-facing role, make sure to discuss this experience during the interview. Emphasise how these roles have equipped you with the skills needed for the position at Family Dollar.
✨Demonstrate Problem-Solving Skills
Be ready to discuss how you handle challenging situations. Think of specific instances where you had to think on your feet or resolve a conflict, as this will showcase your problem-solving abilities.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
