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For Companies At a Glance
- Tasks: Assist customers, manage transactions, and keep the store tidy and stocked.
- Company: Join Family Dollar, a friendly and inclusive retail environment.
- Benefits: Enjoy perks like educational assistance, retirement plans, and an employee assistance programme.
- Why this job: Gain valuable customer service experience while working in a dynamic team.
- Qualifications: High school diploma preferred; previous customer service experience is a plus.
- Other info: Flexible part-time hours with opportunities for growth and development.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Join to apply for the Customer Service Associate I role at Family Dollar.
2 weeks ago Be among the first 25 applicants.
Responsibilities
- Assist customers with questions and recommendations
- Manage sales transactions while working assigned cash register
- Maintain security of cash and protect company assets
- Keep the store well-stocked, and recover merchandise
- Receive merchandise and help with unloading trucks, stock replenishment in accordance with productivity standards
- Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders
- Responsible for maintaining the cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable
- Other duties as assigned
Qualifications
- High school diploma or equivalent is preferred
- Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred
- Ability to follow instructions and interpret operational documents is required
- Must be able to lift between 30 and 50 lbs. from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting
- Excellent customer service and relationship management skills are required
- Strong organizational and communication skills are required
- Strong problem-solving and decision-making skills are required
Perks And Benefits
- Employee Assistance Program
- Retirement plans
- Educational Assistance
- And much more
We are an equal opportunity employer and committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. In accordance with local laws, minors may be eligible for certain roles.
We are committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities.
Please note, this job description is not a contract of employment and may be modified to meet evolving business needs. Employment is at-will, meaning that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice.
Part-time
Location: 2091 J A Cochran Bypass, Chester, South Carolina 29706
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Customer Service Associate I employer: Family Dollar
Contact Detail:
Family Dollar Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Associate I
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Family Dollar. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common customer service scenarios and how you'd handle them. Think about your previous experiences and be ready to share specific examples that highlight your skills in problem-solving and communication.
✨Tip Number 3
Dress the part! When you show up for your interview, make sure you look professional and approachable. A neat appearance can make a great first impression and shows that you take the opportunity seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Customer Service Associate I
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your relevant experience in customer service. We want to see how your skills match the role, so don’t be shy about showcasing your past achievements!
Be Clear and Concise: When filling out your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point. This helps us understand your qualifications quickly!
Show Your Personality: Don’t forget to let your personality shine through! We’re looking for friendly and approachable candidates, so a touch of warmth in your writing can go a long way in making a great impression.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Family Dollar
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Customer Service Associate I. Familiarise yourself with tasks like managing sales transactions and maintaining store cleanliness. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Customer Service Skills
Since this role heavily relies on customer interaction, be ready to share examples from your previous experience. Think of specific situations where you resolved a customer's issue or went above and beyond to provide excellent service. This will demonstrate your ability to handle similar scenarios at Family Dollar.
✨Dress the Part
Even though it’s a retail position, first impressions matter! Dress smartly and appropriately for the interview. A neat appearance shows that you take the opportunity seriously and respect the company’s values.
✨Ask Thoughtful Questions
Prepare a few questions to ask at the end of your interview. Inquire about team dynamics, training opportunities, or how success is measured in the role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
