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For Companies At a Glance
- Tasks: Help customers, manage transactions, and keep the store tidy while ensuring a great shopping experience.
- Company: Join Family Dollar, a leading retail chain dedicated to providing value to customers.
- Benefits: Enjoy perks like medical insurance, retirement plans, and educational assistance.
- Why this job: Be part of a friendly team that values customer service and offers growth opportunities.
- Qualifications: High school diploma preferred; previous customer service experience is a plus.
- Other info: Part-time role with flexible hours, perfect for students looking to gain experience.
The predicted salary is between 22000 - 30000 £ per year.
Overview
Join to apply for the Customer Service Associate I role at Family Dollar.
We’re seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer.
Responsibilities
- Assist customers with questions and recommendations
- Manage sales transactions while working assigned cash register
- Maintain security of cash and protect company assets
- Keep the store well-stocked, and recover merchandise
- Receive merchandise and help with unloading trucks, stock replenishment in accordance with productivity standards
- Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders
- Responsible for maintaining the cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable
- Other duties as assigned
Qualifications
- High school diploma or equivalent is preferred
- Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred
- Ability to follow instructions and interpret operational documents is required
- Must be able to lift between 30 and 50 lbs. from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting
- Excellent customer service and relationship management skills are required
- Strong organizational and communication skills are required
- Strong problem-solving and decision-making skills are required
Perks and Benefits
- Employee Assistance Program
- Retirement plans
- Educational Assistance
- And much more!
We are an equal opportunity employer and committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. In accordance with local laws in AZ, AR, CO, FL, GA, ID, IL, IA, KS, ME, MS, MO, MT, NE, NV, NH, NM, ND, OK, OR, SC, SD, TN, TX, UT, VT VA, WV, WI, and WY, minors are also eligible to be considered for employment in certain roles.
We are committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities.
This job specification should not be construed to imply that these requirements are the exclusive standards of the position. This is not to be considered a complete list of job duties, which appear in the job description for this position, and which may be amended from time to time at our discretion. Incumbents will follow any other instructions and perform any other related duties as may be required by their supervisor.
Please note, this job description is not a contract of employment and may be modified to meet evolving business needs. Employment is at-will, meaning that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice.
Location: 1544 S Main St, Darlington, South Carolina 29532
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Customer Service Associate I employer: Family Dollar
Contact Detail:
Family Dollar Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Associate I
✨Tip Number 1
Familiarise yourself with the products and services offered by Family Dollar. Understanding their inventory will help you assist customers more effectively and show your enthusiasm for the role during any interactions.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family in mock scenarios. This will help you feel more confident when dealing with real customers and demonstrate your ability to handle various situations.
✨Tip Number 3
Be prepared to discuss your previous customer service experiences in detail. Think of specific examples where you resolved issues or provided exceptional service, as this will highlight your suitability for the role.
✨Tip Number 4
Show your willingness to learn and adapt by asking insightful questions about the role and the company during any interviews. This demonstrates your interest and commitment to contributing positively to the team.
We think you need these skills to ace Customer Service Associate I
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, especially in retail or similar environments. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to create a positive shopping experience. Mention specific skills like problem-solving and communication that align with the role.
Highlight Relevant Skills: In your application, emphasise skills such as relationship management, organisation, and the ability to follow instructions. These are crucial for the Customer Service Associate position.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Family Dollar
✨Showcase Your Customer Service Skills
Since the role focuses heavily on customer interactions, be prepared to discuss your previous experiences in customer service. Share specific examples of how you've handled difficult situations or provided exceptional service to customers.
✨Demonstrate Teamwork and Communication
The job requires maintaining a positive environment with colleagues and customers alike. Highlight your ability to work well in a team and communicate effectively. You might want to prepare a few anecdotes that illustrate your collaborative spirit.
✨Understand the Company Culture
Research Family Dollar's values and mission. Understanding their commitment to customer satisfaction and community can help you align your answers with what they are looking for in a candidate. This shows genuine interest in the company.
✨Prepare for Physical Demands
Be ready to discuss your ability to meet the physical requirements of the job, such as lifting and stocking merchandise. Mention any relevant experience that demonstrates your capability to handle these tasks efficiently.
