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- Tasks: Be the first point of contact for customers and help them with their enquiries.
- Company: Join a supportive Society focused on customer service and community.
- Benefits: Flexible hours, hybrid working, free healthcare, and paid professional qualifications.
- Other info: Enjoy a dynamic team environment with opportunities for growth.
- Why this job: Make a difference by helping customers find the right products and services.
- Qualifications: Great communication skills and a passion for customer service.
The predicted salary is between 12 - 15 £ per hour.
Responsible to: Manager, New Business Team
Responsible for: Providing the first point of contact for prospective customers and intermediaries making enquiries about the products and services offered by the Society.
Hours: 25 hours per week
Main Tasks:
- Small Team predominately taking mortgage and savings calls and completing various administration tasks.
- Maintain an up to date knowledge of all products and services offered by the Society and any third parties with whom we have a formal relationship.
- Respond promptly, accurately, and efficiently to enquiries from existing and prospective customers, intermediaries and other relevant third parties ensuring a helpful solution is offered in all instances.
- Promote the products and services offered by the Society to existing and prospective customers and intermediaries. The Society is categorised as an ‘information only’ provider under the Financial Conduct Authority’s regime which requires that we cannot offer advice or guidance.
- Issue relevant literature, illustrations and application forms for savings accounts, mortgages and additional loans to prospective and existing customers and to intermediaries.
- Provide support and cover for other team members as requested.
Hybrid working available after completing 6 months’ probation period.
After completing probation there is an opportunity to apply to study for professional qualifications which is paid for by the Society.
You are able to take advantage of free BUPA healthcare after completing probation.
Ebbisham House
30 Church Street
Epsom
Surrey
KT17 4NL
United Kingdom
New Business Representative (Part-Time) employer: Family Building Society
Contact Detail:
Family Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land New Business Representative (Part-Time)
✨Tip Number 1
Get to know the company inside out! Familiarise yourself with their products and services, especially those related to mortgages and savings. This will help you stand out during interviews and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your communication skills! As a New Business Representative, you'll be the first point of contact for customers. Role-play with friends or family to get comfortable responding to enquiries and promoting products effectively.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which is always a bonus when applying through our website.
✨Tip Number 4
Stay organised! Keep track of your applications and follow up if you haven’t heard back. A polite nudge can show your enthusiasm and keep you on their radar. Remember, we’re rooting for you!
We think you need these skills to ace New Business Representative (Part-Time)
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for the role shine through! We want to see that you're excited about being the first point of contact for our customers and intermediaries. A little enthusiasm goes a long way!
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the responsibilities listed in the job description. We love seeing candidates who take the time to connect their background with what we do at StudySmarter.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you’d be a great fit for our team!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Family Building Society
✨Know Your Stuff
Make sure you have a solid understanding of the products and services offered by the Society. Brush up on mortgages and savings accounts, as you'll likely be asked about them during the interview. Being knowledgeable will show that you're genuinely interested in the role.
✨Practice Your Communication Skills
As a New Business Representative, you'll be the first point of contact for customers. Practise clear and concise communication, both verbally and in writing. Consider doing mock interviews with a friend to get comfortable with responding to enquiries and promoting services.
✨Show Your Team Spirit
This role involves supporting your team members, so be ready to discuss how you've collaborated in the past. Share examples of when you've helped colleagues or worked together to solve problems. This will highlight your ability to fit into their small team.
✨Ask Thoughtful Questions
Prepare some questions to ask at the end of your interview. Inquire about the team dynamics, the training process, or opportunities for professional development after probation. This shows that you're not only interested in the job but also in growing with the Society.