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- Tasks: Be the first point of contact for customers and help them with mortgage and savings queries.
- Company: Join a supportive Society focused on customer service and community.
- Benefits: Flexible hours, hybrid working, free healthcare, and paid professional qualifications.
- Other info: Enjoy a dynamic team environment with opportunities for growth.
- Why this job: Make a difference by helping customers find the right financial solutions.
- Qualifications: Great communication skills and a passion for customer service.
The predicted salary is between 12 - 15 £ per hour.
Responsible to: Manager, New Business Team
Responsible for: Providing the first point of contact for prospective customers and intermediaries making enquiries about the products and services offered by the Society.
Hours: 25 hours per week
Main Tasks:
- Small Team predominantly taking mortgage and savings calls and completing various administration tasks.
- Maintain an up to date knowledge of all products and services offered by the Society and any third parties with whom we have a formal relationship.
- Respond promptly, accurately, and efficiently to enquiries from existing and prospective customers, intermediaries and other relevant third parties ensuring a helpful solution is offered in all instances.
- Promote the products and services offered by the Society to existing and prospective customers and intermediaries. The Society is categorised as an ‘information only’ provider under the Financial Conduct Authority’s regime which requires that we cannot offer advice or guidance.
- Issue relevant literature, illustrations and application forms for savings accounts, mortgages and additional loans to prospective and existing customers and to intermediaries.
- Provide support and cover for other team members as requested.
Hybrid working available after completing 6 months’ probation period.
After completing probation there is an opportunity to apply to study for professional qualifications which is paid for by the Society.
You are able to take advantage of free BUPA healthcare after completing probation.
Ebbisham House
30 Church Street
Epsom
Surrey
KT17 4NL
United Kingdom
New Business Representative (Part-Time 12 month Fixed Term Contract) employer: Family Building Society
Contact Detail:
Family Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land New Business Representative (Part-Time 12 month Fixed Term Contract)
✨Tip Number 1
Get to know the Society's products inside out! We want you to be the go-to person for any questions about mortgages and savings. So, brush up on your knowledge and be ready to impress during your chats with potential customers.
✨Tip Number 2
Practice your communication skills! As a New Business Representative, you'll be the first point of contact for enquiries. We suggest role-playing with a friend or family member to get comfortable responding to different types of questions.
✨Tip Number 3
Show your enthusiasm for the role! When you're chatting with potential customers, let your passion for helping them shine through. We love candidates who can convey genuine interest in our products and services.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for proactive candidates who take the initiative to reach out directly.
We think you need these skills to ace New Business Representative (Part-Time 12 month Fixed Term Contract)
Some tips for your application 🫡
Know the Role Inside Out: Before you start writing, make sure you understand what the New Business Representative role is all about. Familiarise yourself with the tasks and responsibilities mentioned in the job description so you can tailor your application to show how you fit the bill.
Show Off Your Communication Skills: Since you'll be the first point of contact for customers, it's crucial to highlight your communication skills. Use clear and concise language in your application, and don’t forget to mention any relevant experience that showcases your ability to respond promptly and efficiently to enquiries.
Highlight Your Team Spirit: We love a team player! Make sure to include examples of how you've supported your colleagues in the past. Whether it’s covering for someone or collaborating on a project, showing that you can work well in a small team will definitely catch our eye.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us without any hiccups. Plus, it shows you’re keen and know where to find us!
How to prepare for a job interview at Family Building Society
✨Know Your Stuff
Make sure you have a solid understanding of the products and services offered by the Society. Brush up on mortgages and savings accounts, as you'll likely be asked about them during the interview. Being knowledgeable will show that you're genuinely interested in the role.
✨Practice Your Communication Skills
As a New Business Representative, you'll be the first point of contact for customers. Practise clear and concise communication, both verbally and in writing. Consider doing mock interviews with a friend to get comfortable explaining complex information simply.
✨Show Your Problem-Solving Skills
Prepare examples of how you've handled customer enquiries or resolved issues in the past. The interviewers will want to see that you can think on your feet and provide helpful solutions, even when you can't offer direct advice.
✨Be Ready for Teamwork Questions
Since you'll be working in a small team, expect questions about collaboration and supporting your colleagues. Think of times when you've worked well in a team setting and be ready to share those experiences to demonstrate your ability to contribute positively.