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- Tasks: Be the first point of contact for customers and handle mortgage and savings enquiries.
- Company: Join a supportive Society with a focus on customer service and teamwork.
- Benefits: Enjoy hybrid working, free healthcare, and paid professional qualifications after probation.
- Other info: Flexible hours with opportunities for career growth in a dynamic environment.
- Why this job: Make a difference by helping customers find the right products and services.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 12 - 15 £ per hour.
Responsible to: Manager, New Business Team
Responsible for: Providing the first point of contact for prospective customers and intermediaries making enquiries about the products and services offered by the Society.
Hours: 25 hours per week
Main Tasks:
- Small Team predominantly taking mortgage and savings calls and completing various administration tasks.
- Maintain an up to date knowledge of all products and services offered by the Society and any third parties with whom we have a formal relationship.
- Respond promptly, accurately, and efficiently to enquiries from existing and prospective customers, intermediaries and other relevant third parties ensuring a helpful solution is offered in all instances.
- Promote the products and services offered by the Society to existing and prospective customers and intermediaries. The Society is categorised as an ‘information only’ provider under the Financial Conduct Authority’s regime which requires that we cannot offer advice or guidance.
- Issue relevant literature, illustrations and application forms for savings accounts, mortgages and additional loans to prospective and existing customers and to intermediaries.
- Provide support and cover for other team members as requested.
Hybrid working available after completing 6 months’ probation period. After completing probation there is an opportunity to apply to study for professional qualifications which is paid for by the Society. You are able to take advantage of free BUPA healthcare after completing probation.
Ebbisham House
30 Church Street
Epsom
Surrey
KT17 4NL
United Kingdom
New Business Representative (Part-Time 12 month Fixed Term Contract) in London employer: Family Building Society
Contact Detail:
Family Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land New Business Representative (Part-Time 12 month Fixed Term Contract) in London
✨Tip Number 1
Get to know the Society's products inside out! We want you to be the go-to person for any questions about mortgages and savings. So, dive into our website and familiarise yourself with everything we offer.
✨Tip Number 2
Practice your communication skills! As a New Business Representative, you'll be the first point of contact for customers. We suggest role-playing with a friend or family member to nail down your responses to common enquiries.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. We love seeing candidates who are proactive and engaged with our community.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're serious about joining our team. Don’t miss out on this opportunity!
We think you need these skills to ace New Business Representative (Part-Time 12 month Fixed Term Contract) in London
Some tips for your application 🫡
Know the Role: Before you start writing, make sure you understand what a New Business Representative does. Familiarise yourself with the tasks and responsibilities mentioned in the job description so you can tailor your application to show how you fit the bill.
Show Your Enthusiasm: Let your passion for customer service shine through! We want to see that you're excited about helping prospective customers and intermediaries. Use your application to express why you’re keen on this role and how you can contribute to our team.
Be Clear and Concise: When it comes to your written application, clarity is key. Make sure your sentences are straightforward and to the point. Avoid jargon unless it’s relevant, and ensure your skills and experiences are easy to understand.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we do!
How to prepare for a job interview at Family Building Society
✨Know Your Stuff
Make sure you have a solid understanding of the products and services offered by the Society. Brush up on mortgages and savings accounts, as you'll likely be asked about them during the interview. Being knowledgeable will show that you're genuinely interested in the role.
✨Practice Your Communication Skills
As a New Business Representative, you'll be the first point of contact for customers. Practise clear and concise communication, both verbally and in writing. Consider doing mock interviews with a friend to get comfortable explaining complex information simply.
✨Show Your Problem-Solving Skills
Prepare examples of how you've handled customer enquiries or resolved issues in the past. The interviewers will want to see that you can respond promptly and efficiently, so think of specific situations where you provided helpful solutions.
✨Be Ready for Teamwork Questions
Since you'll be supporting other team members, be prepared to discuss your experience working in a team. Think of times when you've collaborated successfully and how you can contribute to a positive team environment at the Society.