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- Tasks: Be the first point of contact for customers and help them with mortgage and savings queries.
- Company: Join a supportive Society focused on customer service and community.
- Benefits: Hybrid working, free healthcare, and paid professional qualifications after probation.
- Other info: Great team environment with opportunities for growth and development.
- Why this job: Make a real difference by helping customers find the right financial solutions.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 28800 - 43200 £ per year.
Responsible to: Manager, New Business Team
Responsible for: Providing the first point of contact for prospective customers and intermediaries making enquiries about the products and services offered by the Society.
Main Tasks:
- Small Team predominately taking mortgage and savings calls and completing various administration tasks.
- Maintain an up to date knowledge of all products and services offered by the Society and any third parties with whom we have a formal relationship.
- Respond promptly, accurately, and efficiently to enquiries from existing and prospective customers, intermediaries and other relevant third parties ensuring a helpful solution is offered in all instances.
- Promote the products and services offered by the Society to existing and prospective customers and intermediaries. The Society is categorised as an ‘information only’ provider under the Financial Conduct Authority’s regime which requires that we cannot offer advice or guidance.
- Issue relevant literature, illustrations and application forms for savings accounts, mortgages and additional loans to prospective and existing customers and to intermediaries.
- Provide support and cover for other team members as requested.
Hybrid working available after completing 6 months’ probation period.
After completing probation there is an opportunity to apply to study for professional qualifications which is paid for by the Society.
You are able to take advantage of free BUPA healthcare after completing probation.
Ebbisham House
30 Church Street
Epsom
Surrey
KT17 4NL
United Kingdom
New Business Representative in Ewell employer: Family Building Society
Contact Detail:
Family Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land New Business Representative in Ewell
✨Tip Number 1
Get to know the company inside out! Familiarise yourself with their products and services, especially those related to mortgages and savings. This will help you stand out during interviews and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your communication skills! As a New Business Representative, you'll be the first point of contact for customers. Role-play common scenarios with friends or family to boost your confidence in handling enquiries effectively.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the company culture and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and keen to join the team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace New Business Representative in Ewell
Some tips for your application 🫡
Know the Role: Before you start writing, make sure you understand what a New Business Representative does. Familiarise yourself with the tasks and responsibilities mentioned in the job description so you can tailor your application to show how you fit the bill.
Be Personable: Since you'll be the first point of contact for customers, let your personality shine through in your application. Use a friendly tone and demonstrate your communication skills, as this is key for the role.
Highlight Relevant Experience: Make sure to showcase any previous experience that relates to customer service or administration. Even if it’s not directly in the financial sector, emphasise skills that would be beneficial in handling enquiries and promoting products.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need to complete your application there!
How to prepare for a job interview at Family Building Society
✨Know Your Stuff
Make sure you have a solid understanding of the products and services offered by the Society. Brush up on mortgages and savings accounts, as well as any relevant third-party relationships. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service and problem-solving. Think about how you would handle enquiries from prospective customers and intermediaries. Practising your responses will help you articulate your thoughts clearly during the interview.
✨Showcase Your Team Spirit
Since this role involves supporting other team members, be prepared to discuss your experience working in a team environment. Share examples of how you've collaborated with others and contributed to team success. This will demonstrate that you're a team player who can adapt to different situations.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, training opportunities, or the Society's approach to customer service. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.