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For Companies At a Glance
- Tasks: Be the first point of contact for customers and help them with mortgage and savings queries.
- Company: Join a supportive Society focused on customer service and community.
- Benefits: Hybrid working, free healthcare, and paid professional qualifications after probation.
- Why this job: Make a real difference by helping customers find the right financial solutions.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Great team environment with opportunities for growth and development.
The predicted salary is between 28800 - 43200 £ per year.
Responsible to: Manager, New Business Team
Responsible for: Providing the first point of contact for prospective customers and intermediaries making enquiries about the products and services offered by the Society.
Main Tasks:
- Small Team predominantly taking mortgage and savings calls and completing various administration tasks.
- Maintain an up to date knowledge of all products and services offered by the Society and any third parties with whom we have a formal relationship.
- Respond promptly, accurately, and efficiently to enquiries from existing and prospective customers, intermediaries and other relevant third parties ensuring a helpful solution is offered in all instances.
- Promote the products and services offered by the Society to existing and prospective customers and intermediaries. The Society is categorised as an ‘information only’ provider under the Financial Conduct Authority’s regime which requires that we cannot offer advice or guidance.
- Issue relevant literature, illustrations and application forms for savings accounts, mortgages and additional loans to prospective and existing customers and to intermediaries.
- Provide support and cover for other team members as requested.
Hybrid working available after completing 6 months’ probation period. After completing probation there is an opportunity to apply to study for professional qualifications which is paid for by the Society. You are able to take advantage of free BUPA healthcare after completing probation.
Ebbisham House
30 Church Street
Epsom
Surrey
KT17 4NL
United Kingdom
New Business Representative in Epsom employer: Family Building Society
Contact Detail:
Family Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land New Business Representative in Epsom
✨Tip Number 1
Get to know the company inside out! Familiarise yourself with their products and services, especially those related to mortgages and savings. This will help you stand out during interviews and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your communication skills! As a New Business Representative, you'll be the first point of contact for customers. Role-play common scenarios with friends or family to boost your confidence and ensure you can respond promptly and accurately.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the company culture and potentially lead to referrals, which can really help your application stand out.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the team and ready to take the next step in your career.
We think you need these skills to ace New Business Representative in Epsom
Some tips for your application 🫡
Know the Role Inside Out: Before you start writing, make sure you understand what being a New Business Representative is all about. Familiarise yourself with the tasks and responsibilities mentioned in the job description so you can tailor your application to show how you fit the bill.
Show Off Your Communication Skills: Since you'll be the first point of contact for customers, it's crucial to highlight your communication skills. Use clear and concise language in your application, and don’t forget to mention any relevant experience that showcases your ability to respond promptly and efficiently to enquiries.
Demonstrate Product Knowledge: We want to see that you’re keen to learn about our products and services. Mention any previous experience in similar roles or your willingness to get up to speed quickly. This shows us you're proactive and ready to hit the ground running!
Apply Through Our Website: Make sure you submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we offer!
How to prepare for a job interview at Family Building Society
✨Know Your Stuff
Make sure you have a solid understanding of the products and services offered by the Society. Brush up on mortgages and savings accounts, as well as any relevant literature. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Your Communication Skills
As a New Business Representative, you'll be the first point of contact for customers. Practise clear and concise communication, both verbally and in writing. Consider role-playing common scenarios with a friend to get comfortable with responding to enquiries.
✨Show Your Team Spirit
The job involves supporting your team members, so be ready to discuss how you've collaborated in the past. Share examples of how you've helped colleagues or worked together to solve problems. This will demonstrate that you're a team player who can contribute positively to the work environment.
✨Ask Thoughtful Questions
Prepare some insightful questions about the Society and its approach to customer service. This shows that you're engaged and eager to learn more about the company culture and expectations. It also gives you a chance to assess if this is the right fit for you.
