At a Glance
- Tasks: Engage with customers, provide info on mortgages and savings, and support enquiries.
- Company: Join the Family Building Society, a member-focused organisation with a rich history.
- Benefits: Enjoy private healthcare, hybrid working, generous holiday, and a pension scheme.
- Other info: Be part of a diverse team with opportunities for professional growth.
- Why this job: Make a real difference in people's financial journeys while developing your skills.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 24000 - 28000 £ per year.
Contract: Permanent, Full-Time (37.5 hours per week Monday-Friday)
We’re excited to share an opportunity to join our friendly New Business Team as a New Business Representative — a great role for someone who enjoys speaking with people, providing helpful and accurate information, and supporting customers, intermediaries and other third parties with enquiries about the Society’s mortgage and savings products and services.
Day to day, the successful candidate will handle calls, respond to enquiries, send out relevant literature and application forms, follow up marketing and website enquiries, provide mortgage progress updates, contact existing mortgage customers about alternative products, and work closely with colleagues across the team.
Family Building Society is a mutual organisation with a proud history dating back to 1896, focused on helping people and families make confident financial decisions. As the UK’s 11th largest building society, we combine strong foundations with a personal, member-focused approach, offering savings and individually assessed mortgages designed to support customers at every stage of life.
Benefits Package and Incentives
- Generous and comprehensive benefits package including Private Healthcare
- Electric Vehicle Salary Sacrifice Scheme
- Company pension
- Company wide discretionary bonus
- Free parking permit at local car park
- Pro Rata 25 days holiday, with length of service increases to 28 days holiday
- Hybrid working available
- Professional study available
We are an equal opportunities employer and welcome applications from people of all backgrounds, experiences and perspectives.
Customer Service (New Business) in Epsom employer: Family Building Society
At Family Building Society, we pride ourselves on fostering a supportive and collaborative work environment that prioritises employee growth and development. As a New Business Mortgage Advisor, you will benefit from our hybrid working model, allowing for flexibility while being part of a dedicated team that values your contributions. With a strong focus on customer service and community impact, we offer meaningful opportunities to make a difference in people's lives while enjoying a rewarding career.
