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For Companies At a Glance
- Tasks: Assist customers with inquiries and process orders while providing top-notch service.
- Company: Join Etex, a leader in sustainable construction with a people-first culture.
- Benefits: Enjoy flexible working, a supportive environment, and opportunities for growth.
- Why this job: Make a real difference in customer experiences and contribute to sustainability.
- Qualifications: Experience in customer service and a strong team-oriented mindset.
- Other info: Be part of a diverse team committed to innovation and community impact.
The predicted salary is between 28800 - 43200 £ per year.
Company Description
At Etex, our purpose is to inspire new ways of living. We are an international leader in sustainable construction, driven by a passion for excellence, but it's our people that are our top priority. We connect, collaborate, and champion the well-being of our employees, forming partnerships and pioneering change in our ever-evolving industry. We seek to make a meaningful impact in the lives of our customers and our communities. Are you looking for a company where you can learn, grow & lead? Join us as a Customer Service Advisor in Sterling!
Overview
What you’ll do:
- Provide basic technical information on Superglass and Sterling products and services and process all purchase orders accurately and effectively.
- Monitor and answer all telephone enquiries in a friendly, professional manner, including questions regarding prices, quotations, and price lists.
- Monitor and address all customer complaints promptly and empathetically in accordance with Company procedures.
- Liaise with internal departments to ensure stock availability and prompt delivery of all customer orders.
Profile Description
What you’ll bring:
- Demonstrable experience working within a customer-orientated environment in a customer-facing role.
- A strong service mindset with a customer first attitude.
- High attention to detail and data accuracy.
- Strong workload management and organisation skills with the ability to prioritise workload appropriately.
- A team player who communicates through empathy and care.
We Offer
Why join us?
- We are named the world’s #1 most trustworthy company in the construction sector by Newsweek and Statista in 2023!
- Our culture we connect & care about those around us. We nurture teamwork, communities, partnerships and new ways of working, placing the highest importance on the safety and working environment of our people.
- Our Road to Sustainability 2030 is our plan to help build a better, sustainable future. We work towards this vision by caring about our social and environmental impacts and developing innovative solutions.
- We have a strong conviction that diversity of thinking helps us to deliver a strong and sustainable performance. It is also essential for us that everyone feels part of the team. In this spirit, we are committed to equal opportunities and zero tolerance towards discrimination.
- Flexibility: For us, hybrid and flexible working is all about trust, and we want you to be able to do your best work.
Customer Service Advisor in Stirling employer: Family and Children's Service of the Capital Region
Contact Detail:
Family and Children's Service of the Capital Region Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Stirling
✨Tip Number 1
Get to know the company inside out! Research Etex's values, products, and recent news. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor, you'll need to be friendly and professional. Role-play common customer scenarios with a mate to boost your confidence and get comfortable with handling enquiries.
✨Tip Number 3
Show your empathy! When discussing your experience, highlight times when you went above and beyond for customers. This will demonstrate your strong service mindset and ability to handle complaints effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Etex team and ready to contribute to their mission.
We think you need these skills to ace Customer Service Advisor in Stirling
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer-facing roles. We want to see how you've handled enquiries and complaints, so share specific examples that showcase your service mindset and empathy.
Be Detail-Oriented: Attention to detail is key for this role. When filling out your application, double-check for any typos or errors. We appreciate candidates who take the time to ensure their information is accurate and well-presented.
Tailor Your Application: Don’t just send a generic application! Take a moment to align your skills and experiences with what we’re looking for in a Customer Service Advisor. This shows us you’re genuinely interested in joining our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Family and Children's Service of the Capital Region
✨Know Your Products
Before the interview, make sure you familiarise yourself with Superglass and Sterling products. Understanding the basics will help you answer technical questions confidently and show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you successfully handled customer inquiries or complaints. Highlight your empathy and problem-solving skills, as these are crucial for a Customer Service Advisor.
✨Demonstrate Attention to Detail
During the interview, emphasise your ability to manage data accurately. You might be asked about how you ensure precision in your work, so have specific examples ready that showcase your attention to detail.
✨Emphasise Teamwork and Communication
Etex values collaboration, so be prepared to discuss how you work effectively within a team. Share instances where you communicated with colleagues to resolve issues or improve customer satisfaction.
