Customer Service Agent

Overview

At Etex, our purpose is to inspire new ways of living. We are an international leader in sustainable construction, driven by a passion for excellence, and our people are our top priority. We connect, collaborate, and champion the well-being of our employees, forming partnerships and pioneering change in our evolving industry.

We seek to make a meaningful impact in the lives of our customers and our communities. Are you looking for a company where you can learn, grow & lead? Join us as a Customer Service Agent in Bristol!

This role is an 8 month Fixed Term Contract Maternity Cover.

Working as a Customer Service Agent you will ensure all customer orders are managed correctly and requirements are processed right first time.

What Youll Do

• Respond and take ownership of our customers orders and deliver inspirational customer service.
• Answer customer enquiries relating to our products and services, in a way that reinforces the benefits of being a customer of Etex Building Performance.
• Undertake additional customer related activities as reasonably requested by your Manager.
• Be the key contact for customers and external sales team by proactively managing all aspects of the customer ordering process end to end.

What Youll Bring

• Previous experience working in a busy customer service environment.
• Strong attention to detail and high accuracy when undertaking order processing.
• Professional telephone manner plus ability to build strong working relationships with customers and colleagues.
• Maths and English GCSE (or equivalent) at grade C or above.
• Ability to use Microsoft Outlook.

Why join us?

• We are named the world\’s #1 most trustworthy company in the construction sector by Newsweek and Statista in 2023.
• Our culture we connect & care about those around us. We nurture teamwork, communities, partnerships and new ways of working, placing the highest importance on the safety and working environment of our people.
• Our Road to Sustainability 2030 is our plan to help build a better, sustainable future. We work towards this vision by caring about our social and environmental impacts and developing innovative solutions.
• We have a strong conviction that diversity of thinking helps us to deliver a strong and sustainable performance. It is also essential for us that everyone feels part of the team. We are committed to equal opportunities and zero tolerance towards discrimination.
• Flexibility: For us, hybrid and flexible working is all about trust, and we want you to be able to do your best work.