At a Glance
- Tasks: Lead a team to convert parent enquiries into registrations through effective communication.
- Company: Dynamic organisation focused on customer experience and growth.
- Benefits: Competitive salary, full-time hours, and opportunities for professional development.
- Other info: Join a supportive environment with clear career progression opportunities.
- Why this job: Make a real impact by enhancing customer experiences and driving team success.
- Qualifications: Experience in sales, customer service, and team leadership required.
The predicted salary is between 31782 - 31782 € per year.
This is a hands‑on, results‑accountable role focused on converting parent enquiries into show‑arounds and registrations through confident, proactive and high‑quality telephone communication. The role combines front‑line enquiry handling with clear responsibility for driving conversion performance across the enquiries function. The successful candidate will take ownership of call quality, enquiry pipeline health, follow‑up discipline and conversion outcomes, not just activity levels. The role also carries responsibility for supporting and managing another supervisor, setting expectations, using data to identify underperformance, and taking corrective action where required. This is not a purely supportive or coordination‑based role. The post‑holder is expected to use data, dashboards and CRM insight to actively manage performance and maximise occupancy across the group’s nurseries.
Key Responsibilities
- Handle a high volume of inbound and outbound telephone enquiries, converting interest into show‑arounds and registrations.
- Lead confident, structured conversations with parents, guiding them to clear outcomes rather than passively providing information.
- Build rapport quickly, address concerns and objections, and maintain a calm, reassuring approach while staying commercially focused.
- Take full ownership of follow‑ups and enquiry progression; no enquiry is left unworked or unmanaged.
- Set and model excellent call standards including tone, pace, structure and next‑step clarity.
- Manage complex or sensitive parent queries professionally, escalating complaints appropriately.
- Own enquiry conversion performance across the team, not just individual activity.
- Work to agreed enquiry, booking and conversion targets.
- Use HubSpot dashboards and reports to monitor pipeline health, identify leakage and address underperformance.
- Take prompt corrective action where standards or targets are not being met.
- Treat HubSpot as a commercial performance system, not an administrative tool.
- Provide clear direction, expectations and day‑to‑day leadership to another Customer Experience Supervisor.
- Coach team members to improve call confidence, objection handling, follow‑up discipline and conversion outcomes.
Senior Enquiries, Sales & Customer Experience Supervisor - Weston Super Mare employer: Family Adventures Group
At our Weston-super-Mare office, we pride ourselves on fostering a dynamic and supportive work culture that prioritises employee growth and development. As a Senior Enquiries, Sales & Customer Experience Supervisor, you will benefit from a competitive salary, comprehensive training, and the opportunity to lead a dedicated team while making a meaningful impact on our customer experience. Join us to be part of a collaborative environment where your contributions are valued and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Enquiries, Sales & Customer Experience Supervisor - Weston Super Mare
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This way, when you chat with them, you can show that you're genuinely interested and not just another candidate.
✨Tip Number 2
Practice your phone skills! Since this role is all about confident communication, grab a friend and do some mock calls. Focus on building rapport and addressing concerns like a pro.
✨Tip Number 3
Be ready to share your success stories! Think of examples where you've turned enquiries into sales or improved customer experience. This will help you stand out as someone who can drive performance.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Senior Enquiries, Sales & Customer Experience Supervisor - Weston Super Mare
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for customer experience shine through! We want to see how excited you are about the role and how you can contribute to our team. A little enthusiasm goes a long way!
Tailor Your CV:Make sure your CV is tailored to the job description. Highlight your relevant experience in handling enquiries and driving conversion performance. We love seeing how your skills align with what we’re looking for!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and fit for the role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Family Adventures Group
✨Know Your Numbers
Before the interview, get familiar with key metrics related to sales and customer experience. Understand how conversion rates work and be ready to discuss how you’ve used data in previous roles to drive performance. This shows you’re not just about activity but results.
✨Practice Your Pitch
Since this role involves a lot of telephone communication, practice your conversation skills. Role-play with a friend or family member, focusing on building rapport and addressing concerns. The more confident you sound, the better your chances of impressing the interviewers.
✨Show Leadership Skills
Be prepared to discuss your experience in leading teams or managing performance. Share specific examples where you’ve coached others to improve their skills or where you’ve taken corrective action to boost team performance. This will highlight your readiness for the supervisory aspect of the role.
✨Ask Insightful Questions
At the end of the interview, have some thoughtful questions ready. Ask about the current challenges the team faces or how success is measured in this role. This demonstrates your genuine interest in the position and helps you gauge if it’s the right fit for you.
