At a Glance
- Tasks: Lead sales and customer experience, converting enquiries into registrations through proactive communication.
- Company: Dynamic nursery group focused on high-quality childcare and customer satisfaction.
- Benefits: Competitive salary, full-time hours, and opportunities for professional growth.
- Other info: Join a supportive team with clear leadership and career advancement opportunities.
- Why this job: Make a real impact by enhancing customer experiences and driving team performance.
- Qualifications: Strong communication skills and experience in sales or customer service.
The predicted salary is between 31782 - 31782 € per year.
Reports to: Head of Sales & Marketing/Chief Marketing Officer
Location: Head Office, Weston-super-Mare
Salary: £31,782.40 per annum (40 hours per week)
Hours: Full time, 40 hours per week
Purpose of the Role
This is a hands‑on, results‑accountable role focused on converting parent enquiries into show‑arounds and registrations through confident, proactive and high‑quality telephone communication. The role combines front‑line enquiry handling with clear responsibility for driving conversion performance across the enquiries function. The successful candidate will take ownership of call quality, enquiry pipeline health, follow‑up discipline and conversion outcomes, not just activity levels. The role also carries responsibility for supporting and managing another supervisor, setting expectations, using data to identify underperformance, and taking corrective action where required. This is not a purely supportive or coordination‑based role. The post‑holder is expected to use data, dashboards and CRM insight to actively manage performance and maximise occupancy across the group’s nurseries.
Key Responsibilities
- Enquiries, Calls & Conversion Performance
- Handle a high volume of inbound and outbound telephone enquiries, converting interest into show‑arounds and registrations.
- Lead confident, structured conversations with parents, guiding them to clear outcomes rather than passively providing information.
- Build rapport quickly, address concerns and objections, and maintain a calm, reassuring approach while staying commercially focused.
- Take full ownership of follow‑ups and enquiry progression; no enquiry is left unworked or unmanaged.
- Set and model excellent call standards including tone, pace, structure and next‑step clarity.
- Manage complex or sensitive parent queries professionally, escalating complaints appropriately.
- Performance & Commercial Ownership
- Own enquiry conversion performance across the team, not just individual activity.
- Work to agreed enquiry, booking and conversion targets.
- Use HubSpot dashboards and reports to monitor pipeline health, identify leakage and address underperformance.
- Take prompt corrective action where standards or targets are not being met.
- Treat HubSpot as a commercial performance system, not an administrative tool.
- Leadership, Accountability & Team Management
- Provide clear direction, expectations and day‑to‑day leadership to another Customer Experience Supervisor.
- Coach team members to improve call confidence, objection handling, follow‑up discipline and conversion outcomes.
Deputy Manager – Sales & Customer Experience Lead - Weston Super Mare employer: Family Adventures Group
At our Weston-super-Mare location, we pride ourselves on fostering a dynamic and supportive work culture that prioritises employee growth and development. As a Deputy Manager – Sales & Customer Experience Lead, you will benefit from comprehensive training, a collaborative team environment, and the opportunity to make a meaningful impact on our customer experience. We offer competitive salaries and a commitment to recognising and rewarding your contributions, making us an excellent employer for those seeking a fulfilling career in sales and customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Deputy Manager – Sales & Customer Experience Lead - Weston Super Mare
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This way, when you get that interview, you can show them you're not just another candidate but someone who genuinely cares about what they do.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on how you can demonstrate your skills in sales and customer experience, as these are key for the Deputy Manager role.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Deputy Manager – Sales & Customer Experience Lead - Weston Super Mare
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for sales and customer experience shine through. We want to see that you’re excited about the role and how you can contribute to our team in Weston-super-Mare.
Tailor Your CV:Make sure your CV highlights relevant experience that aligns with the job description. Focus on your achievements in handling enquiries and converting them into successful outcomes, as this is key for us.
Be Clear and Concise:In your cover letter, get straight to the point. We appreciate clarity, so outline your skills and experiences succinctly, showing how they relate to the responsibilities of the Deputy Manager role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Family Adventures Group
✨Know Your Numbers
Before the interview, get familiar with key metrics related to sales and customer experience. Understand how conversion rates work and be ready to discuss how you can improve them. This shows that you're not just about handling calls but also about driving performance.
✨Showcase Your Communication Skills
Since the role involves a lot of telephone communication, practice your phone etiquette. Be clear, confident, and engaging in your responses. You might even want to do a mock call with a friend to refine your approach and ensure you can build rapport quickly.
✨Demonstrate Leadership Potential
Think of examples where you've led a team or coached someone to success. Be prepared to discuss how you would support and manage another supervisor in this role. Highlight your ability to set expectations and use data to drive performance.
✨Familiarise Yourself with HubSpot
Since the job requires using HubSpot for monitoring performance, it’s a good idea to brush up on your knowledge of the platform. If you have experience with CRM systems, be ready to share how you've used data to improve outcomes in previous roles.
