At a Glance
- Tasks: Support families through their childcare journey while learning digital marketing and sales skills.
- Company: Join a growing nursery group with a focus on customer experience.
- Benefits: Competitive pay, 25 days holiday, free meals, and career development opportunities.
- Other info: Enjoy regular team events and a supportive work environment.
- Why this job: Gain hands-on experience and make a real impact on family engagement.
- Qualifications: Friendly communicator with a willingness to learn and a passion for service.
The predicted salary is between 16640 - 16640 £ per year.
This apprenticeship provides an exciting opportunity to learn the full end‑to‑end nursery enquiry and admissions process while developing digital marketing and sales communication skills using HubSpot – our customer relationship management (CRM) system. You’ll play a key role in helping families begin their childcare journey with us, from their first enquiry to registration, while learning how to manage enquiries, analyse data, and use HubSpot automation tools to support family communications. This role combines hands‑on customer interaction with valuable business and digital skills, providing a strong foundation for a future career in marketing, sales, or customer experience.
Key Responsibilities
- Handle telephone and email enquiries with warmth, professionalism, and accuracy.
- Support families through their journey from first contact to registration.
- Schedule and confirm nursery tours, updating HubSpot and ensuring prompt follow‑up.
- Respond to online reviews and feedback in a polite and professional manner.
- Write and send tailored follow‑up communications using HubSpot templates and workflows.
- Ensure family information is recorded accurately in HubSpot.
HubSpot CRM & Data Support
- Learn how to use HubSpot to manage leads, track communications, and automate tasks.
- Help develop and test new email templates and workflows to improve parent engagement.
- Support with data cleansing, tagging, and segmentation of parent enquiries.
- Generate simple reports on enquiry volumes, conversion rates, and campaign outcomes.
Team Collaboration
- Work closely with the Customer Experience and Marketing teams to improve family touchpoints.
- Support wider projects such as event bookings, social media campaigns, and parent communications.
- Attend regular team meetings, contributing ideas for improving the customer journey.
Training & Development
You will work towards a Level 3 qualification (dependent on your prior experience and interests) such as:
- Business Administration
- Customer Service Specialist
- Digital Marketing
Your apprenticeship will include on‑the‑job training and mentoring from experienced colleagues in marketing, customer experience, and leadership roles.
Person Specification
Essential
- Friendly, confident communicator (written and verbal).
- Enthusiastic about working with families and providing excellent service.
- Willingness to learn new systems (training provided on HubSpot, Microsoft Office, and CRM tools).
- Well organised, reliable, and able to prioritise tasks.
Desirable
- Interest in marketing, sales, or early years education.
- Experience in customer service or admin (even part‑time or volunteering).
- Good attention to detail and accuracy in written work.
What You’ll Gain
- Hands‑on experience in a growing, multi‑site nursery group.
- A recognised qualification and potential progression to a permanent role.
- Skills in digital systems, communication, and customer experience.
- Real ownership of projects that directly impact family engagement and enrolments.
Benefits
- Competitive pay – because your skills and dedication deserve it.
- Birthday day off – your special day, your time.
- 25 days’ holiday, increasing with service, plus bank holidays.
- Cycle to work scheme.
- Free meals and snacks – stay fuelled and focused.
- Employee Assistance Programme – mental health and wellbeing support.
- Regular team events and socials.
- Company sick pay – because life happens.
- Career development opportunities, including 40+ hours of paid training a year.
- Refer a Friend bonus scheme – £500 once probation has been completed.
- Apprenticeship bonus – £500 for distinction pass.
Apprentice – Customer Experience & Sales Support, Weston-Super-Mare employer: Family Adventures Group
Join a dynamic and supportive team in Weston-super-Mare, where your role as an Apprentice in Customer Experience & Sales Support will not only provide you with hands-on experience but also the opportunity to develop valuable skills in digital marketing and customer service. With a strong focus on employee growth, competitive pay, and unique benefits like a birthday day off and free meals, this company fosters a positive work culture that prioritises your well-being and career progression.
StudySmarter Expert Advice🤫
We think this is how you could land Apprentice – Customer Experience & Sales Support, Weston-Super-Mare
✨Get to Know Your Local Businesses
For an apprenticeship in customer support, don’t hesitate to pop into local shops or businesses. They might not have job postings up, but often they’re looking for eager apprentices who can learn on the job. Approach them with confidence and express your interest.
✨Leverage Online Communities
Dive into online forums and communities focused on customer support. Places like Reddit or specific Facebook groups are goldmines for advice and networking. You never know who might be looking for an apprentice or have insider tips about openings at places like Family Adventures Group.
✨Tap Into Your School’s Resources
Make sure to use your school’s career services. They often have connections with companies looking for apprentices, which can give you a head start. Plus, they can help you polish your interview skills to shine during those crucial moments.
✨Show Your Passion Online
Create a simple portfolio showcasing any relevant experience, even if it's just customer service experience from part-time gigs. Share it on platforms like LinkedIn to make yourself more visible to employers like Family Adventures Group. It’s all about getting your name out there and showing you’re keen to learn!
We think you need these skills to ace Apprentice – Customer Experience & Sales Support, Weston-Super-Mare
Some tips for your application 🫡
Show off your communication skills!:In customer support, being able to communicate clearly and effectively is key. When writing your application, make sure to highlight any relevant experience where you've had to support or assist others, whether that's in a job, volunteering, or even in school projects. We want to see how you express yourself and ensure that your enthusiasm comes through!
Tailor your CV to the support role:Your CV should reflect skills that are essential for customer support, like patience, problem-solving, and empathy. Highlight any instances where you've handled difficult situations or resolved conflicts, even if they're not from a formal job. This is your chance to prove that you have the right mindset for an apprenticeship with us at Family Adventures Group.
Include relevant coursework or certifications:If you've taken any courses related to customer service or communications, shout about them! This could be anything from online courses to workshops. Certifications show us you're serious about getting into the field and help us see your commitment to learning more in your apprenticeship.
Express your willingness to learn:Since this is an apprenticeship, showing that you’re eager to learn and grow is really important. In your cover letter, share specific reasons why you want to join Family Adventures Group and how you're looking forward to gaining hands-on experience in customer support. We love candidates who are enthusiastic and ready to dive into the learning process!
How to prepare for a job interview at Family Adventures Group
✨Mastering Communication Skills
As a customer support apprentice, showcasing your verbal and written communication skills is essential. Think about past experiences where you've had to resolve issues or clarify misunderstandings – be ready to discuss these during your interview. Remember, it's all about demonstrating your ability to empathise with customers and provide effective solutions.
✨Brush Up on Product Knowledge
Get familiar with the products or services offered by Family Adventures Group. Being knowledgeable about what they sell not only shows your interest but also helps you answer possible technical questions about how you’d assist customers. Prepare to discuss how you would approach learning about new products and your strategy for staying updated.
✨Prepare for Scenario Questions
Expect interviewers to throw some real-life scenarios at you. Prepare for questions about how to handle difficult customers or complaints. They want to see how well you can think on your feet and apply your customer service skills in challenging situations. Try role-playing with a friend to feel more prepared!
✨Show Enthusiasm for Learning
Since you’re applying for an apprenticeship, the hiring team at Family Adventures Group will be looking for your motivation to learn and grow. Be ready to express your eagerness to absorb knowledge from seasoned professionals and how you plan to contribute to the team's success. Show them that you're not just looking for a job, but a pathway to build your skills!
