At a Glance
- Tasks: Lead and support mental health services, ensuring effective operations and strategic direction.
- Company: Family Action, a compassionate organisation dedicated to supporting families and communities.
- Benefits: Flexible working hours, competitive salary, and the chance to make a real difference.
- Other info: Opportunity to work in a dynamic environment with a focus on community resilience.
- Why this job: Join a mission-driven team and help individuals in crisis find hope and support.
- Qualifications: Experience in operational management and a passion for mental health services.
The predicted salary is between 32080 - 38505 £ per year.
Senior Operational Management Role within Family Action
This is a Senior Operational Management role within Family Action.
The post holder will provide both strategic and operational support to Family Action's adult mental health services in Bolton and
Wigan: Bolton Listening Lounge and Wigan Crisis Space, operating from 3pm to 10pm, 7 days a week.
These services form part of the Greater Manchester VCSE Crisis Pathway, a non‑clinical alternative to A&E offering support to people experiencing mental and emotional distress and suicidal ideation.
Sub‑contracted to TOGS Mind, Family Action is a VCSE delivery partner for the 111 press 2 / Mental Health Urgent Triage team located within the Northwest Ambulance Service call centres.
Listening Lounge Services in Bolton and Wigan operate between the hours of 3pm and 10pm, 7 days a week.
There is an expectation that the post holder will work to a flexible rota to meet the needs of the service and to provide onsite management support.
Typically, this will include at least 2 weekend days per month from 2pm to 10pm on site – one in Bolton and one in Wigan – and two evenings per month during the week from 2pm to 10pm.
These will be arranged in collaboration with the Service Managers from Bolton Listening Lounge and Wigan Crisis Space.
The Operational Manager will also be a member of the North Operational Management team that reports to the Deputy Director of Services & Innovation.
The postholder will share Family Action's vision and ethos – which is a vision that society understands the importance and power of family as a foundation for individual futures and connected, resilient communities.
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StudySmarter Expert Advice🤫
We think this is how you could land Operational Manager in Wigan
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Family Action.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Family Action!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Family Action, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Family Action or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Operational Manager in Wigan
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Family Action:Before hitting send, make sure to tailor your application specifically to Family Action! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Family Action
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
