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- Tasks: Lead a charity shop, creating a welcoming space and maximising sales for a good cause.
- Company: Join Relate at Family Action, a leading charity supporting families and relationships.
- Benefits: Flexible hours, generous pension, eye care vouchers, and professional development opportunities.
- Why this job: Make a real difference in your community while developing your career in charity retail.
- Qualifications: Experience in charity retail and customer care, with strong organisational skills.
- Other info: Be part of a diverse team committed to equality and inclusion.
The predicted salary is between 27000 - 36000 £ per year.
Service: Relate at Family Action
Location: Warwick
Hours: 37.5 hours per week (full-time)
Salary: £13.10 per hour
Contract type: Permanent
We are looking for a talented Shop Manager who is an enthusiastic self-starter, with a passion for charity retail, to manage our Warwick shop on a full time (37.5 hours per week) basis.
Who we are
Relate is a leading relationships service, offering counselling, information, mediation and support to individuals, couples and families from all backgrounds and sexualities, at all stages of life. We also provide expert training for relationship support practitioners. Relate is now part of the family charity, Family Action. Supporting people through change, challenge or crisis, we protect children, support young people and adults, and offer direct, practical help to families and communities. It’s what we’ve done for over 150 years. We see first-hand the power of family to shape lives, for better or worse, so we speak up for the importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today. With Relate at Family Action, we work to support the creation of secure foundations for children and young people, and safe, supportive relationships for all.
We currently manage 11 shops located within 5 regions across the UK. Our shops generate income to support the work of Relate. The shops are managed by paid Shop Managers, supported by Assistant Shop Managers/Sessional Workers (Retail Assistants) and our amazing Shop Volunteers.
What are we looking for?
- Charity retail experience preferred
- Experience of customer care
- High levels of organisational skills
- Highly focussed on maximising sales
- An eye for detail
- A sound track record in achieving targets and delivering success
You will be responsible for the creation of a warm and welcoming environment for customers, volunteers and donors, with a view to maximising sales, profits and Gift Aid to support the work of Relate at Family Action. The successful applicant will be required to work flexibly for 37.5 hours each week (5 days per week including Weekends) across a 7 day trading week, Monday to Sunday.
What will we offer you?
We offer flexible working hours, a generous pension scheme and leave entitlements, eye care vouchers, a cycle to work scheme and other great benefits. We have an excellent wellbeing offer and we will invest in your professional development with on-going quality training and career development opportunities. We have six staff diversity networks that offer peer support and contribute to the strategic development of EDI; Accessibility Network, Anti-Racism and People of Colour Network, Gender Equality Network, Inter-Faith Network, LGBTQIA+ Equality Network and Parents and Carers Equality Network. You’ll join an established, supportive and high-performing service and have the opportunity to thrive in an innovative organisation that values your opinion, encourages learning and has the needs of children and families at its core.
We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect. If you share these values and behaviours and have the necessary skills then we look forward to hearing from you.
Our commitment to Equality, Diversity & Inclusion:
We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community / particularly welcome applications from Black, Asian and minority ethnic candidates, LGBTQ+ candidates and candidates with disabilities because we are committed to increasing the representation of these groups at Family Action. We know that greater diversity will lead to even greater results for families and children and strive for our workforce to be truly representative of the diverse communities we support. All candidates with a disability are welcome to apply under the Disability Confident Scheme and request priority consideration for an interview, provided they meet the essential criteria for the role.
To help remove financial barriers to working with us, we will reimburse travel costs if you are invited to attend an interview in person.
To Apply:
- Click the ‘Apply’ link below and fill out our digital application form
- Closing Date: Thursday 26th February 2026
Appointments are subject to satisfactory Safer Recruitment checks, including a Disclosure and Barring Service (DBS) check where appropriate to the role.
Shop Manager in Warwick employer: Family Action
Contact Detail:
Family Action Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shop Manager in Warwick
✨Tip Number 1
Get to know the charity retail scene! Visit shops like Relate and see how they operate. This will give you insights into what makes a successful Shop Manager and help you stand out in interviews.
✨Tip Number 2
Network, network, network! Connect with people in the charity sector on LinkedIn or at local events. You never know who might have a lead on your dream job or can offer valuable advice.
✨Tip Number 3
Prepare for your interview by practising common questions related to customer care and sales maximisation. Show us your passion for charity retail and how you can create a welcoming environment for everyone.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about joining our team!
We think you need these skills to ace Shop Manager in Warwick
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for charity retail shine through! We want to see how your passion aligns with our mission at Relate and Family Action.
Tailor Your Experience: Make sure to highlight any relevant experience you have in charity retail or customer care. We love seeing how your skills can contribute to creating a warm and welcoming environment in our shop.
Be Organised: Demonstrate your organisational skills in your application. We’re looking for someone who can manage the shop effectively, so share examples of how you've successfully achieved targets and maximised sales in the past.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Family Action
✨Know Your Charity Retail Stuff
Make sure you brush up on your charity retail knowledge. Understand the mission of Relate and Family Action, and be ready to discuss how your experience aligns with their values. Show them you're passionate about making a difference in the community!
✨Customer Care is Key
Since customer care is a big part of the role, think of examples from your past experiences where you've gone above and beyond for customers. Be prepared to share these stories during the interview to demonstrate your commitment to creating a warm and welcoming environment.
✨Show Off Your Organisational Skills
As a Shop Manager, you'll need to juggle various tasks. Prepare to talk about how you manage your time and keep things organised. Maybe even bring a few examples of how you've successfully managed a team or project in the past.
✨Be Ready to Discuss Sales Strategies
Maximising sales is crucial for this role. Think about strategies you've used in previous positions to boost sales or achieve targets. Be ready to discuss how you can apply those strategies to help Relate's shop thrive!
