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- Tasks: Lead our community shop, creating a welcoming space while maximising sales and supporting charity work.
- Company: Join Relate at Family Action, a leading charity with over 150 years of experience.
- Benefits: Enjoy flexible hours, generous pension, eye care vouchers, and professional development opportunities.
- Why this job: Make a real difference in your community while developing your skills in a supportive environment.
- Qualifications: Experience in charity retail and customer care, with strong organisational skills.
- Other info: Be part of a diverse team committed to equality and inclusion.
The predicted salary is between 28500 - 36000 £ per year.
Service: Relate at Family Action
Location: Warwick
Hours: 37.5 hours per week (full-time)
Salary: £13.72 per hour
Contract type: Permanent
We are looking for a talented Community Shop Manager who is an enthusiastic self-starter, with a passion for charity retail, to manage our Warwick shop on a full-time basis.
Who we are
Relate is a leading relationships service, offering counselling, information, mediation and support to individuals, couples and families from all backgrounds and sexualities, at all stages of life. We also provide expert training for relationship support practitioners. Relate is now part of the family charity, Family Action. Supporting people through change, challenge or crisis, we protect children, support young people and adults, and offer direct, practical help to families and communities. It’s what we’ve done for over 150 years. We see first-hand the power of family to shape lives, for better or worse, so we speak up for the importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today. With Relate at Family Action, we work to support the creation of secure foundations for children and young people, and safe, supportive relationships for all. We currently manage 11 shops located within 5 regions across the UK. Our shops generate income to support the work of Relate.
What are we looking for?
- Charity retail experience preferred
- Experience of customer care
- High levels of organisational skills
- Highly focussed on maximising sales
- An eye for detail
- A sound track record in achieving targets and delivering success
You will be responsible for the creation of a warm and welcoming environment for customers, volunteers and donors, with a view to maximising sales, profits and Gift Aid to support the work of Relate at Family Action. The successful applicant will be required to work flexibly for 37.5 hours each week (5 days per week including weekends) across a 7-day trading week, Monday to Sunday.
What will we offer you?
We offer flexible working hours, a generous pension scheme and leave entitlements, eye care vouchers, a cycle to work scheme and other great benefits. We have an excellent wellbeing offer and we will invest in your professional development with ongoing quality training and career development opportunities. We have six staff diversity networks that offer peer support and contribute to the strategic development of EDI; Accessibility Network, Anti-Racism and People of Colour Network, Gender Equality Network, Inter-Faith Network, LGBTQIA+ Equality Network and Parents and Carers Equality Network. You’ll join an established, supportive and high-performing service and have the opportunity to thrive in an innovative organisation that values your opinion, encourages learning and has the needs of children and families at its core.
Our commitment to Equality, Diversity & Inclusion:
We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community; particularly welcome applications from Black, Asian and minority ethnic candidates, LGBTQ+ candidates and candidates with disabilities because we are committed to increasing the representation of these groups at Family Action. We know that greater diversity will lead to even greater results for families and children and strive for our workforce to be truly representative of the diverse communities we support. All candidates with a disability are welcome to apply under the Disability Confident Scheme and request priority consideration for an interview, provided they meet the essential criteria for the role. To help remove financial barriers to working with us, we will reimburse travel costs if you are invited to attend an interview in person.
To Apply:
Apply directly via our website and click the ‘Apply’ link to fill out our digital application form.
Closing Date: Thursday 2nd April 2026 at 11.59pm
Community Shop Manager in Warwick employer: Family Action
Contact Detail:
Family Action Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community Shop Manager in Warwick
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Relate and Family Action. Understand their mission and values, and think about how your experience aligns with their goals. This will help you stand out as a candidate who genuinely cares.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to charity retail and customer care. Think of examples from your past experiences that showcase your skills in maximising sales and creating a welcoming environment. The more you practice, the more confident you'll feel!
✨Tip Number 3
Show your passion! During the interview, let your enthusiasm for charity retail shine through. Talk about why you love working in this sector and how you can contribute to the success of the shop. Your genuine interest can make a big difference!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Community Shop Manager in Warwick
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for charity retail shine through! We want to see how your passion aligns with our mission at Relate and Family Action.
Tailor Your Experience: Make sure to highlight any relevant experience you have in charity retail or customer care. We love seeing how your skills can contribute to creating a warm and welcoming environment in our shop.
Be Organised: Demonstrate your organisational skills in your application. We’re looking for someone who can manage the shop effectively, so share examples of how you've successfully achieved targets and maximised sales in the past.
Apply Through Our Website: Don’t forget to apply directly via our website! It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Family Action
✨Know Your Charity Retail Stuff
Make sure you brush up on your charity retail knowledge. Understand the unique challenges and opportunities in this sector, especially how it relates to community engagement and maximising sales. Being able to discuss specific examples from your experience will show your passion and expertise.
✨Showcase Your Customer Care Skills
Customer care is key in this role, so be ready to share examples of how you've created a welcoming environment for customers and volunteers in the past. Think about times when you went above and beyond to ensure a positive experience, as this will resonate well with the interviewers.
✨Demonstrate Organisational Skills
As a Community Shop Manager, you'll need to juggle various tasks. Prepare to discuss how you manage your time and prioritise tasks effectively. Bring up any tools or methods you use to stay organised, as this will highlight your ability to handle the demands of the role.
✨Align with Their Values
Familiarise yourself with Relate at Family Action's mission and values, particularly their commitment to equality, diversity, and inclusion. Be prepared to discuss how your personal values align with theirs and how you can contribute to creating a supportive environment for all customers and staff.