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- Tasks: Lead and inspire Community Shops, driving growth and community engagement.
- Company: Join Family Action, a charity dedicated to supporting families for over 150 years.
- Benefits: Enjoy competitive salary, generous leave, pension contributions, and professional development opportunities.
- Why this job: Make a real difference in communities while developing your leadership skills.
- Qualifications: Experience in retail management and strong leadership skills required.
- Other info: Flexible working with travel across the Midlands, Kent, and South Coast.
The predicted salary is between 32961 - 32961 £ per year.
Service: Retail
Salary: £32,961 plus £480 home working allowance, per annum
Location: Home-based with regular travel throughout Region 1 (covering shops in Evesham, Hythe, Meads, Seaford, Warwick, and Whitstable); overnight stays as appropriate
Hours: 37.5 hours per week
Contract: Permanent
Family Action & the Role’s Impact: At Family Action we support people through change, challenge or crisis. We protect children, support young people and adults and offer direct, practical help to families and communities. This is an exciting opportunity for a dynamic and driven Retail Regional Business Manager to play a pivotal role in leading the success and growth of our Community Shop network. You will champion high-quality retail operations across your region, inspire and develop Community Shop Managers, and cultivate strong, positive relationships within local communities.
Main Responsibilities:
- Provide direct line management to Community Shop Managers, ensuring clarity of objectives and accountability and assist them in the day-to-day running of their stores.
- Maximise income from the Community Shops in the region by tightly managing expenditure and being innovative in income generation.
- Conduct regular shop visits to monitor performance, provide feedback, and document findings in visit reports.
- Develop and execute an annual business plan for the region and the individual Community Shops.
- Assist with the preparation of budget forecasts and monthly reporting.
- Monitor retail budgets, track expenditures and flag variances.
- Ensure compliance with health and safety, financial control, and all operational policies and procedures.
- Process Shop Teams’ petty cash claims and expenses and sign-off timesheets.
- Work with Recruitment and HR teams to fill vacancies and support Community Shop teams.
- Maintain staff and volunteer records – particularly around absence tracking and training logs.
- Work with and support Shop Teams to achieve financial targets.
- Keep up to date with developments in the charity retail sector at the local and national level and use this information to help grow the business.
- Support the Shop Teams in embedding the shops in their local communities.
- Allocate resources within the region and share best practices across the shops to maximise opportunities to achieve budgets.
- Serve as a liaison between Shop Teams and the wider charity.
- Deliver inductions, coaching, and training to Community Shop Managers and Shop Teams.
- Promote a positive image for Family Action among your team.
- Lead on creating high-performing cultures with a focus on customer service, operational excellence, financial control, and delivering budgets and targets (both financial and Gift Aid).
- Maintain P&L accountability for the region, controlling costs and monitoring budgets.
- Contribute to the development of the national Retail Strategy.
- Support on new site acquisitions, refits, and disposals in the region as required.
- Act as a key member of the Retail Senior Leadership Team, supporting strategic decision making.
- Uphold Family Action’s Health & Safety and Data Protection policies, reporting issues promptly.
- Promote and embed Family Action’s Equality & Diversity principles in all work.
- Adherence to Family Action’s Safeguarding policies and processes.
- Work flexibly to meet the needs of the service, visiting shops a minimum of once per month and overnight stays as required.
Main Requirements:
- Experience in managing multiple retail locations and teams
- Experience in charity retail or community-based initiatives
- Experience in P&L management
- Proven ability to deliver against financial targets and control costs
- Strong leadership and people development skills
- Excellent communication and stakeholder engagement skills
- Ability to work cross-functionally with other charity functions
- Proficient in Microsoft Office and retail management systems
- Full UK driving license and willing to travel
- Excellent commercial awareness and financial acumen
- High levels of organisational skills and attention to detail
- Competence in using EPOS systems
- Ability to work under pressure
- Strong problem-solving and decision-making abilities
Benefits:
- An annual paid leave entitlement that commences at 25 working days, rising each April by one day, subject to a maximum of 30 working days plus bank holidays (pro rata)
- Up to 6% matched-pension contributions
- Enhanced paid sick leave and paid family leave provisions
- Eye care and winter flu jabs vouchers
- Cycle to work scheme
- Investing in your professional development with ongoing quality training and career development opportunities
To Apply:
- Click the ‘Apply’ link below and fill out our digital application form
- Closing Date: 6th April 2026 at 23:59pm
- Interviews are scheduled to take place from 6th-10th April 2026 virtually, with slots throughout the working day and early/late slots available.
Our commitment to Equality, Diversity & Inclusion: We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required. We are committed to increasing the representation of diverse groups at Family Action because we know that greater diversity will lead to even greater results for families and children.
Retail Regional Business Manager employer: Family Action
Contact Detail:
Family Action Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Regional Business Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail sector, especially those who have experience with charity shops. They might have insider info on job openings or can even put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Family Action and their Community Shop network. Understand their mission and values so you can show how your experience aligns with their goals. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice your leadership stories! Think of examples where you've successfully managed teams or improved performance in retail settings. Be ready to share these during interviews to demonstrate your capability as a Retail Regional Business Manager.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining Family Action and making a difference in the community.
We think you need these skills to ace Retail Regional Business Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the role of Retail Regional Business Manager. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Leadership Skills: Since this role is all about leading teams and driving performance, don’t forget to share specific examples of how you've successfully managed teams in the past. We want to see your people skills shine!
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences quickly.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right place and helps us keep track of all applicants efficiently.
How to prepare for a job interview at Family Action
✨Know Your Community
Before the interview, research the specific communities in Region 1. Understand their needs and how Family Action's Community Shops can make a difference. This will show your genuine interest and help you connect with the interviewers.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed multiple retail locations or teams. Highlight your experience in developing staff and achieving financial targets, as these are key aspects of the Retail Regional Business Manager role.
✨Be Financially Savvy
Brush up on your P&L management skills and be ready to discuss how you've controlled costs and maximised income in previous roles. This will demonstrate your commercial awareness and financial acumen, which are crucial for this position.
✨Emphasise Your Commitment to Diversity
Family Action values equality and diversity, so be prepared to discuss how you've promoted these principles in your past work. Share any initiatives you've led that foster inclusivity within teams or communities.