Operational Manager - Children, Families and Community Services

Operational Manager – Children, Families and Community Services Home based with travel to various locations across West Midlands Northamptonshire and surrounds About Us At Family Action, we transform lives by providing practical, emotional and financial support to those experiencing poverty, disadvantage and social isolation. Since 1869, we have been building stronger families, and today, we work with over 60,000 families across more than 190 services. We also support thousands more through national programmes and grants, ensuring everyone has the tools to overcome challenges and thrive. We are now looking for an Operation Manager to join us on a part-time, permanent basis, working 29.6 hours per week. The Benefits – Salary of £42,140 – £46,240 FTE per annum (£33,712 – £36,992 per annum for 29.6 hours per week) – An additional £480 home-based allowance FTE per annum – An annual paid leave entitlement that commences at 25 working days, rising each April by one day, subject to a maximum of 30 working days, plus bank holidays – Up to 6% matched-pension contributions – Flexible working arrangements and new starters have the right to make flexible working requests from day one of employment – Enhanced paid sick leave and paid family leave provisions – Eye care and winter flu jabs vouchers – Cycle to work scheme – Investing in your professional development with ongoing quality training and career development opportunities This is a fantastic opportunity for an experienced manager with a background in children’s, young people’s, and family services to join our passionate and people-focused organisation. You will discover a progressive, values-led environment that embraces innovation and strives for continuous improvement, giving you the chance to create meaningful change within a supportive and collaborative culture. With a commitment of just over 29 hours a week, this role offers the flexibility to cultivate a healthy work-life balance, giving you the freedom to excel both personally and professionally. So, if you want to lead services that change lives for the better, read on and apply today! The Role As our Operational Manager, you will provide high-level leadership across our Central region services, with a particular emphasis on the West Midlands and Northamptonshire. Showcasing your leadership skills, you will manage project leads to ensure the delivery of safe, high-quality, and financially sustainable services for our users. You will also ensure all services meet regulatory and quality assurance standards. Alongside this, you will build and maintain effective relationships with key stakeholders within the region to support the growth and development of our work. Additionally, you will: – Oversee recruitment, supervision, and staff development – Manage budgets and resources – Lead on new service setup, performance monitoring, and continuous improvement – Embed service user participation and report Social Value outcomes – Contribute to tenders and funding bids About You To be considered as an Operational Manager, you will need: – Proven experience in managing services for children, young people, and families with complex needs – Experience of leading, managing, and developing staff teams while maintaining high service standards – Strong budget management and financial planning skills – The ability to build and maintain effective relationships with stakeholders – The ability to work flexibly and travel as required Appointments are subject to Family Action receiving a satisfactory enhanced disclosure from the Disclosure and Barring Service. The closing date for this role is Sunday 7th September 2025 at 23:59. Other organisations may call this role Regional Manager, Service Delivery Manager, Area Manager, Operations Manager, or Service Manager. Webrecruit and Family Action are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. So, if you want to become our next Operational Manager, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency