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- Tasks: Lead contract management and delivery of relationship support services across the UK.
- Company: Join Family Action, a purpose-led organisation transforming lives since 1869.
- Benefits: Competitive salary, flexible working, generous leave, and professional development opportunities.
- Why this job: Make a real impact on families while enjoying a supportive and dynamic work environment.
- Qualifications: Experience in contract management and strong leadership skills required.
- Other info: Embrace diversity and inclusion; we welcome applications from all backgrounds.
The predicted salary is between 36000 - 60000 £ per year.
National and Local Accounts Manager
Home-based (with regular regional and occasional national travel)
About Us
At Family Action, we transform lives by providing practical, emotional and financial support to those experiencing poverty, disadvantage and social isolation.
Since 1869, we have been building stronger families, and today, we work with over 60,000 families across more than 190 services. We also support thousands more through national programmes and grants, ensuring everyone has the tools to overcome challenges and thrive.
Relate
Relate, the national organisation for individual, couple and family therapy, merged with Family Action this year, and is now on an ambitious programme of development, with an aim to ensure equal access for all to high-quality relationship therapy whilst keeping its distinctive brand.
We see first-hand the power of family to shape lives, for better or worse, so we speak up for the importance of individual, couple and family relationships in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today.
We are now looking for a National and Local Accounts Manager to join us on a full-time, permanent basis, working 37.5 hours per week.
The Benefits
– Salary of £42,562 per annum, rising to £46,703per annum
– An additional £480 per year home-based allowance
– An annual paid leave entitlement of 30 working days plus bank holidays
– Up to 6% matched-pension contributions
– Flexible working arrangements and new starters have the right to make flexible working requests from day one of employment
– Enhanced paid sick leave and paid family leave provisions
– Eye care and winter flu jabs vouchers
– Cycle to work scheme
– A dynamic, supportive environment where your expertise will shape the future of relationship support
– Investing in your professional development with ongoing quality training and career development opportunities
This is an exciting opportunity for an experienced contract management professional with experience working with commissioners, funders, and stakeholders and a superb leadership style to join our purpose-led organisation.
With an exciting period of growth ahead, this is your chance to propel your career forward, expand your influence and gain national recognition as you help lead the transformation of our newly united partnership.
Whats more, youll have the freedom to work in a way that suits you, with flexible, remote options designed to help you establish a healthy work-life balance.
So, if you thrive on challenge, enjoy working collaboratively, and want to make a tangible difference at both national and local levels, we want to hear from you.
The Role
As our National and Local Accounts Manager, you will oversee the effective management and delivery of Relates contracted relationship support services.
Specifically, you will lead the full lifecycle of contracts, from design and negotiation to monitoring, renewal, and innovation, collaborating with commissioners, funders, and partners to ensure our services deliver quality, value, and impact.
Using a strategic and analytical approach, youll evaluate performance data, financial information, and feedback to inform decisions, enhance service delivery, and drive continuous improvement.
Additionally, you will:
– Line manage and support Contract Managers
– Oversee budgets and financial control to ensure value-for-money across all contracts
– Provide contract insights to inform bids, tenders, and service innovation
About You
To be considered as a National and Local Accounts Manager, you will need:
– Proven experience managing contracts in public, voluntary, or commercial settings
– Experience working with commissioners, funders, and stakeholders
– Experience in budget setting, financial oversight, and ensuring value-for-money
– Experience managing and developing staff, with a creative, solution-focused approach
– Excellent communication, negotiation, and influencing skills
– Strong analytical skills with experience in service monitoring and reporting
– A willingness to work flexibly, including evenings and weekends, and travel nationally as required
– To be educated to degree level (or equivalent) in a relevant field
The closing date for the role is 28th October 2025.
Other organisations may call this role Contracts Manager, Relationship Services Manager, Commissioning Manager, or Partnerships Manager.
Our commitment to Equality, Diversity & Inclusion:
We are happy to consider any reasonable adjustments that candidates may need during the recruitment process, and you will be asked whether you require any adjustments if shortlisted for an interview. We also make reasonable adjustments on the job, where required.
We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us, and we particularly welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates, because we are committed to increasing the representation of these groups at Family Action. We know that greater diversity will lead to even greater results for families and children, and we strive for our workforce to be truly representative of the diverse communities we support. We offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria for the role.
So, if you want to join us as our National and Local Accounts Manager, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
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National and Local Accounts Manager employer: Family Action
Contact Detail:
Family Action Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land National and Local Accounts Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a National and Local Accounts Manager role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for interviews by researching Family Action and its mission. Understand their values and how your experience aligns with their goals. This will help you stand out as someone who’s genuinely interested in making a difference.
✨Tip Number 3
Practice your pitch! Be ready to explain how your background in contract management and working with commissioners can benefit Family Action. Keep it concise but impactful—show them why you’re the perfect fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team and contributing to the amazing work we do.
We think you need these skills to ace National and Local Accounts Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the National and Local Accounts Manager role. Highlight your experience with contract management and working with commissioners, as this will show us you understand what we're looking for.
Showcase Your Skills: Don’t just list your skills; give us examples of how you've used them in previous roles. Whether it's budget oversight or leading a team, we want to see how your experience aligns with our needs.
Be Authentic: Let your personality shine through in your application. We value authenticity and want to know what makes you tick, especially your passion for supporting families and communities.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the details you need about the role there!
How to prepare for a job interview at Family Action
✨Know Your Stuff
Before the interview, dive deep into Family Action's mission and values. Understand their approach to supporting families and how your experience aligns with their goals. This will show that you're genuinely interested in the role and can contribute meaningfully.
✨Showcase Your Leadership Skills
As a National and Local Accounts Manager, you'll be leading teams and managing contracts. Prepare examples of how you've successfully led projects or teams in the past. Highlight your communication and negotiation skills, as these are crucial for the role.
✨Be Data-Driven
Since the role involves evaluating performance data and financial information, come prepared with examples of how you've used data to inform decisions in previous roles. This will demonstrate your analytical skills and ability to drive continuous improvement.
✨Ask Thoughtful Questions
At the end of the interview, have a few insightful questions ready. Ask about the future direction of Family Action or how they measure success in their contracts. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.