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For Companies At a Glance
- Tasks: Drive business performance insights to improve lives and support organisational growth.
- Company: Join Family Action, a leading charity transforming lives through support and advocacy.
- Benefits: Competitive salary, flexible working, 30 days leave, and professional development opportunities.
- Why this job: Make a real impact on families while enjoying a supportive and dynamic work environment.
- Qualifications: Experience in financial leadership, strong analytical skills, and a relevant degree or qualification.
- Other info: We value diversity and welcome applications from all backgrounds.
The predicted salary is between 42562 - 46703 £ per year.
Business Performance Lead
Home-based (with regular regional and occasional national travel)
About Us
At Family Action, we transform lives by providing practical, emotional and financial support to those experiencing poverty, disadvantage and social isolation.
Since 1869, we have been building stronger families, and today, we work with over 60,000 families across more than 190 services. We also support thousands more through national programmes and grants, ensuring everyone has the tools to overcome challenges and thrive.
Relate
Relate, the national organisation for individual, couple and family therapy, merged with Family Action this year, and is now on an ambitious programme of development, with an aim to ensure equal access for all to high-quality relationship therapy whilst keeping its distinctive brand.
We see first-hand the power of family to shape lives, for better or worse, so we speak up for the importance of individual, couple and family relationships in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today.
We are now looking for a Business Performance Lead to join our relate team on a full-time, permanent basis, working 37.5 hours per week.
The Benefits
- Salary of £42,562 per annum, rising to £46,703 per annum
- An additional £480 per year home-based allowance
- An annual paid leave entitlement of 30 working days plus bank holidays
- Up to 6% matched-pension contributions
- Flexible working arrangements and new starters have the right to make flexible working requests from day one of employment
- Enhanced paid sick leave and paid family leave provisions
- Eye care and winter flu jabs vouchers
- Cycle to work scheme
- A dynamic, supportive environment where your expertise will shape the future of relationship support
- Investing in your professional development with ongoing quality training and career development opportunities
This is an exciting opportunity for a qualified, analytically driven financial or business performance professional to join our organisation at a pivotal time of growth and transformation.
In this high-profile position, you\’ll use your expertise to drive insight that sparks real change, helping us reach more people, improve lives, and make an impact that goes far beyond the numbers.
In return, you\’ll have the freedom to work in a way that suits you best, with a flexible, remote model designed to help you thrive, both personally and professionally, as well as plenty of support to enable you to grow professionally and expand your skills.
The Role
As a Business Performance Lead, you will support effective business planning, our income strategy and organisational growth for Relate.
You\’ll be using data, financial and product modelling and performance insight to help us plan for change and forecast future activity. Engaged in vital aspects of our organisational strategy, you\’ll be involved in long-term planning, resources allocation and bids, as well as competitor analysis and performance optimisation.
Overseeing the execution of our business performance strategy, you will monitor activity across all service areas, including B2C, B2B, and Training & Consultancy, designing and implementing KPI frameworks that promote continuous improvement.
By translating complex data into clear, actionable insights, you\’ll enable senior leaders to make well-informed decisions and identify new opportunities to maximise income.
Additionally, you will:
- Support bids and commercial strategy with financial and performance analysis
- Manage supplier contracts and central debtors systems to ensure cost-effective delivery
- Produce high-quality reports for the Executive Group and Board of Trustees
About You
To be considered as a Business Performance Lead, you will need:
- Proven experience in financial and business performance leadership, including P&L management and transformation planning
- Experience in competitor analysis, income strategy and product modelling
- Strong analytical skills and experience leading data insight initiatives
- Excellent stakeholder engagement and relationship-building skills
- A degree or professional qualification in business, finance or management
The closing date for this role is 28th October 2025.
Other organisations may call this role Business Performance Manager, Commercial Performance Lead, Finance and Performance Lead, or Strategic Insight Lead.
Our commitment to Equality, Diversity & Inclusion:
We are happy to consider any reasonable adjustments that candidates may need during the recruitment process, and you will be asked whether you require any adjustments if shortlisted for an interview. We also make reasonable adjustments on the job, where required.
We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us, and we particularly welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates, because we are committed to increasing the representation of these groups at Family Action. We know that greater diversity will lead to even greater results for families and children, and we strive for our workforce to be truly representative of the diverse communities we support. We offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria for the role.
So, if you want to take on a rewarding new challenge as our Business Performance Lead, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
Job Types: Full-time, Permanent
Pay: £42,562.00-£46,703.00 per year
Work Location: Hybrid remote in London N1 7GR
Business Performance Lead employer: Family Action
Contact Detail:
Family Action Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Performance Lead
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Business Performance Lead role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for interviews by researching the company and its mission. Understand how your skills in financial and business performance can help them achieve their goals. Tailor your responses to show how you can drive insight and spark real change.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors to refine your answers and boost your confidence. Focus on articulating your experience in P&L management and transformation planning clearly and concisely.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Family Action and making a difference in the lives of families across the UK.
We think you need these skills to ace Business Performance Lead
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Business Performance Lead role. Highlight your relevant experience in financial and business performance leadership, and don’t forget to mention any specific skills that align with our needs!
Showcase Your Analytical Skills: We’re looking for someone who can turn complex data into clear insights. Use your application to demonstrate your analytical prowess—mention any past projects where you’ve successfully used data to drive decisions or improvements.
Engage with Our Mission: At Family Action, we’re all about transforming lives. In your application, share why you’re passionate about our mission and how your background can help us reach more people and make a real impact.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen on joining our team and ready to take the next step in your career with us.
How to prepare for a job interview at Family Action
✨Know Your Numbers
As a Business Performance Lead, you'll be expected to handle data and financial insights. Brush up on your P&L management skills and be ready to discuss how you've used data to drive business decisions in the past. Prepare specific examples that showcase your analytical prowess.
✨Understand Their Mission
Family Action is all about transforming lives through support. Familiarise yourself with their services and recent initiatives, especially the merger with Relate. Showing that you understand their mission and values will demonstrate your genuine interest in the role and the organisation.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and strategic thinking. Think of scenarios where you've had to analyse competitor performance or optimise business strategies. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Engage with Stakeholders
Stakeholder engagement is key in this role. Be prepared to discuss how you've built relationships in previous positions. Think of examples where your communication skills helped bridge gaps between teams or led to successful collaborations. This will show you're ready to hit the ground running.