Business Administrator Support and Office Coordinator

Salary: Grade 2 lower raising to upper £24, £25,221.00 per annum pro rata for part time, 22.2 hours per week

Location: Office based - Family Action PARCS, Diana House, Portsmouth. The role supports services across Hampshire, Gloucestershire and North Somerset; some travel may be required in these areas. Our office space is wheelchair accessible.

Hours: Part time (22.2 hours per week over 3 days) Tues, Weds, Thurs, in accordance with our service opening hours. We offer flexible working arrangements.

Contract: Permanent contract

At Family Action we support people through change, challenge or crisis. We protect children, support young people and adults, and offer direct, practical help to families and communities. This is an exciting opportunity to play a key role in this specialist team. We are looking for an experienced Business Support Administrator and Office Coordinator; someone who is motivated, passionate, and wanting to make a difference to the lives of those that are impacted by sexual violence and domestic abuse, while ensuring the highest standards of quality and client experience are upheld.

Main Responsibilities:

• Provide comprehensive business support for three services and office management to ensure the smooth functioning of the three services including office cover (Portsmouth), health and safety checks and premises arrangements.
• Support (if budget allows) an apprentice to maintain administrative and data collection systems including referral processes.
• Be accountable for data recording, and reporting requirements including oversight of financial processes for the three services as well as being responsible for the smooth running of the administration linked to premises and building management.
• Support the development of activities that support the finances of the three services such as developing our training offer, income through room letting and finding funding opportunities for the other services.
• Support the recruitment and induction of staff and volunteers for all three services with the appropriate service managers.

Main Requirements:

• Extensive experience in providing excellent administrative support including good IT, numeracy skills and familiarisation with use of systems, databases, collating data and providing high quality monitoring and evaluation reports.
• Educated to a minimum of NVQ4 or degree level in a discipline that is relevant to this role i.e. Business Administration, Finance, Systems, Health and Social Care, Information and Advice.
• Some experience of line management is desirable.
• Experience of working with a charity either as a volunteer or within a paid capacity.
• Trauma aware and have had experience of working with complex change and trauma in a supportive/administrative capacity.
• Demonstrate empathy, tact and sensitivity.
• Excellent organisational, planning, time keeping, problem solving skills.
• Ability to maintain financial procedures.
• Skills and aptitude for building relationships and maintaining relationships with professionals, community groups and other agencies.
• Understanding and awareness of the impact of disadvantage and social exclusion and a commitment to promoting inclusion and equality of opportunity for all.
• Proactive and have a positive attitude.

Appointments are subject to Family Action receiving a satisfactory disclosure from the Disclosure and Barring Service.

Benefits:

• A pro-rata annual paid leave entitlement that commences at 25 working days, rising each April by one day, subject to a maximum of 30 working days plus bank holidays.
• Up to 6% matched pension contributions.
• Flexible working arrangements and new starters have the right to make flexible working requests from day one of employment.
• Enhanced paid sick leave and paid family leave provisions.
• Eye care and winter flu jabs vouchers.
• Cycle to work scheme.
• Investing in your professional development with ongoing quality training and career development opportunities.

We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. We particularly welcome applications from Black, Asian and minority ethnic candidates, LGBTQIA+ candidates and candidates with disabilities because we are committed to increasing the representation of these groups at Family Action.

To Apply: Please visit our website to complete our application. Closing Date: Friday 30th January 2026 5pm.