CounsellingServiceManager (Freelance, Part-time)
Location: Wiltshire (mainly remoteworking)
Contract: Freelance, part-time (15 hours per week)
Start Date: Spring 2026
About Families Out Loud
Families Out Loud is a growing Wiltshire-based charity that supports families affected by a loved one’s drug or alcohol use. We provide non-judgemental, stigma-free spaces for people to speak out, connect, and heal. As we expand our reach and deepen our impact, we are investing in our infrastructure to ensure our operations reflect the care and integrity at the heart of our mission.
About therole
We are seeking an experiencedServiceManager, who is either BACP (or similar) registered,to join the team. Working closely with the Board of Trustees, you will manageourclient services andcounselling supportteam,whilstmaintaininga smallcaseload.
This is a key role for someone who thrives in a purpose-led environment and wants to make a direct impact in the field of family addiction. Committed to our Purpose, Vision, and Values, your work will help to secure the charity’s continued growth and futuresuccess.
Key responsibilities
- Managethe full client journey,frominitialenquiryto end of support
- Lead andsupportateamoffreelance counsellors(supervision, coordination, oversight, wellbeing awareness)
- Maintain a small client caseload as agreed with trustees
- Ensure safeguardingconcernsaremanaged appropriately andin line with policy
- Oversee use of practice management systems (clinical and administrative)
- Ensureaccurate,secureand GDPR-compliant record keeping
- Providea monthly service report (activity, KPIs and administrative)
- Review and authorise counsellortimesheets and invoices
- Contribute to the ongoing development and improvement of the service
Whatwe’relooking for
- A minimum of 5 years’ counselling experience
- A minimum of 2 years’ management, supervisory or service leadershipexperience
- BACP registered (or equivalent professional body)
- Strong understanding of safeguarding and working with vulnerable individuals/ families
- Excellentinterpersonal skillsand ability to build trust quickly
- Strong time management andorganisationskills
- Ability to manage multiple priorities in a flexible, part-time role
- Understanding ofthe impact of addiction on families
