Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and support a team while managing client services for families affected by addiction.
- Company: Families Out Loud, a compassionate charity dedicated to supporting families in need.
- Benefits: Meaningful work, flexible hours, and the chance to make a real difference.
- Other info: Opportunity for personal growth in a supportive and impactful environment.
- Why this job: Join a purpose-driven team and help families heal from addiction challenges.
- Qualifications: BACP registered or similar, with experience in counselling and team management.
The predicted salary is between 30000 - 40000 £ per year.
About Families Out Loud
Families Out Loud is a growing Wiltshire-based charity that supports families affected by a loved one’s drug or alcohol use. We provide non-judgemental, stigma-free spaces for people to speak out, connect, and heal. As we expand our reach and deepen our impact, we are investing in our infrastructure to ensure our operations reflect the care and integrity at the heart of our mission.
About the role
We are seeking an experienced Service Manager, who is either BACP (or similar) registered, to join the team. Working closely with the Board of Trustees, you will manage our client services and counselling support team, whilst maintaining a small caseload. This is a key role for someone who thrives in a purpose-led environment and wants to make a direct impact in the field of family addiction. Committed to our Purpose, Vision, and Values, your work will help to secure the charity’s continued growth and future success.
Key responsibilities
- Manage the full client journey, from initial enquiry to end of support
- Lead and support a team of freelance counsellors (supervision, coordination, oversight, wellbeing awareness)
- Maintain a small client caseload as agreed with trustees
Service Manager in Swindon employer: Families Out Loud
Contact Detail:
Families Out Loud Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager in Swindon
✨Tip Number 1
Network like a pro! Reach out to people in the charity sector, especially those involved with addiction support. Attend local events or workshops to meet potential colleagues and learn more about the field.
✨Tip Number 2
Show your passion! When you get the chance to chat with interviewers, share your personal connection to the cause. Let them know why supporting families affected by addiction matters to you.
✨Tip Number 3
Prepare for scenario-based questions. Think about how you would handle specific situations related to managing client services or leading a team of counsellors. This will show you're ready for the role!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our mission at Families Out Loud.
We think you need these skills to ace Service Manager in Swindon
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for supporting families shine through. We want to see how your values align with our mission at Families Out Loud, so don’t hold back on sharing why this role matters to you!
Tailor Your Experience: Make sure to highlight your relevant experience in managing client services and counselling support. We’re looking for someone who can lead a team effectively, so give us examples of how you've done this in the past.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your qualifications and experiences. Remember, less is often more!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Families Out Loud
✨Know the Mission Inside Out
Before your interview, take some time to really understand Families Out Loud's mission and values. Familiarise yourself with their approach to supporting families affected by addiction. This will not only show your genuine interest but also help you align your answers with their core principles.
✨Showcase Your Leadership Skills
As a Service Manager, you'll be leading a team of freelance counsellors. Be prepared to discuss your previous leadership experiences and how you've successfully managed teams in the past. Use specific examples that highlight your ability to support and supervise others while maintaining a positive work environment.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific situations related to client management or team dynamics. Think about potential challenges you might face in this role and prepare thoughtful responses that demonstrate your problem-solving skills and empathy.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the charity's future plans, the support available for staff wellbeing, or how they measure the impact of their services. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.