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- Tasks: Lead a team to support families affected by addiction and manage client services.
- Company: Families Out Loud, a compassionate charity dedicated to helping families heal.
- Benefits: Flexible part-time role with a meaningful impact and professional growth opportunities.
- Other info: Join a supportive team committed to safeguarding and improving family wellbeing.
- Why this job: Make a real difference in the lives of families while working in a purpose-driven environment.
- Qualifications: 5 years counselling experience and 2 years in management or service leadership.
The predicted salary is between 30000 - 40000 £ per year.
About Families Out Loud
Families Out Loud is a growing Wiltshire-based charity that supports families affected by a loved one’s drug or alcohol use. We provide non-judgemental, stigma-free spaces for people to speak out, connect, and heal. As we expand our reach and deepen our impact, we are investing in our infrastructure to ensure our operations reflect the care and integrity at the heart of our mission.
About the role
We are seeking an experienced Service Manager, who is either BACP (or similar) registered, to join the team. Working closely with the Board of Trustees, you will manage our client services and counselling support team, whilst maintaining a small caseload. This is a key role for someone who thrives in a purpose-led environment and wants to make a direct impact in the field of family addiction. Committed to our Purpose, Vision, and Values, your work will help to secure the charity’s continued growth and future success.
Key responsibilities
- Manage the full client journey, from initial enquiry to end of support
- Lead and support a team of freelance counsellors (supervision, coordination, oversight, wellbeing awareness)
- Maintain a small client caseload as agreed with trustees
- Ensure safeguarding concerns are managed appropriately and in line with policy
- Oversee use of practice management systems (clinical and administrative)
- Ensure accurate, secure and GDPR-compliant record keeping
- Provide a monthly service report (activity, KPIs and administrative)
- Review and authorise counsellor timesheets and invoices
- Contribute to the ongoing development and improvement of the service
What we’re looking for
- A minimum of 5 years’ counselling experience
- A minimum of 2 years’ management, supervisory or service leadership experience
- BACP registered (or equivalent professional body)
- Strong understanding of safeguarding and working with vulnerable individuals/ families
- Excellent interpersonal skills and ability to build trust quickly
- Strong time management and organisation skills
- Ability to manage multiple priorities in a flexible, part-time role
- Understanding of the impact of addiction on families
Service Manager employer: Families Out Loud
Contact Detail:
Families Out Loud Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the charity sector, especially those who work with families or addiction support. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching Families Out Loud thoroughly. Understand their mission and values, and think about how your experience aligns with their goals. Show them you’re not just another candidate, but someone who truly cares.
✨Tip Number 3
Practice your responses to common interview questions, especially around managing teams and supporting vulnerable individuals. We want you to feel confident and ready to showcase your skills and passion for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Families Out Loud.
We think you need these skills to ace Service Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to reflect the specific skills and experiences that match the Service Manager role. Highlight your counselling experience and any relevant management roles you've held, as this will show us you’re a great fit for our purpose-led environment.
Show Your Passion: We want to see your enthusiasm for supporting families affected by addiction. Share personal stories or experiences that demonstrate your commitment to this cause. This will help us understand why you’re drawn to this role and how you can contribute to our mission.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate well-structured applications that make it easy for us to see your qualifications and motivations at a glance.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it helps us keep everything organised on our end.
How to prepare for a job interview at Families Out Loud
✨Know Your Stuff
Make sure you’re well-versed in the specifics of Families Out Loud and their mission. Familiarise yourself with their approach to supporting families affected by addiction, as well as their values. This will show that you’re genuinely interested and aligned with their purpose.
✨Showcase Your Experience
Prepare to discuss your counselling and management experience in detail. Think of specific examples where you've led a team or managed client services effectively. Highlight how your past roles have prepared you for this position and how you can contribute to their growth.
✨Demonstrate Empathy and Understanding
Since this role involves working with vulnerable individuals, it’s crucial to convey your understanding of the impact of addiction on families. Be ready to share your thoughts on safeguarding and how you’ve handled sensitive situations in the past.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask during the interview. This could be about their current challenges, future goals, or how they measure success in their services. It shows that you’re engaged and thinking critically about how you can fit into their team.