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- Tasks: Lead and support a team while managing client services in a purpose-driven charity.
- Company: Families Out Loud, a compassionate charity supporting families affected by addiction.
- Benefits: Flexible part-time role with the chance to make a real difference.
- Other info: Opportunity for personal growth and to contribute to meaningful change.
- Why this job: Join a mission-driven team and help families navigate addiction challenges.
- Qualifications: Minimum 2 years in management or service leadership, with strong organisational skills.
The predicted salary is between 30000 - 40000 £ per year.
Families Out Loud is a growing Wiltshire-based charity that supports families affected by a loved one’s drug or alcohol use. As we expand our reach and deepen our impact, we are investing in our infrastructure to ensure our operations reflect the care and integrity at the heart of our mission.
We are seeking an experienced Service Manager, who is either BACP (or similar) registered, to join the team. Working closely with the Board of Trustees, you will manage our client services and counselling support team, whilst maintaining a small caseload. This is a key role for someone who thrives in a purpose-led environment and wants to make a direct impact in the field of family addiction. Committed to our Purpose, Vision, and Values, your work will help to secure the charity’s continued growth and future success.
- Manage the full client journey, from initial enquiry to end of support
- Lead and support a team of freelance counsellors (supervision, coordination, oversight, wellbeing awareness)
- Ensure safeguarding concerns are managed appropriately and in line with policy
- Oversee use of practice management systems (clinical and administrative)
- Provide a monthly service report (activity, KPIs and administrative)
- Contribute to the ongoing development and improvement of the service
A minimum of 2 years’ management, supervisory or service leadership experience.
Strong time management and organisation skills.
Ability to manage multiple priorities in a flexible, part-time role.
Head of Training Services employer: Families Out Loud
Contact Detail:
Families Out Loud Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Training Services
✨Tip Number 1
Network like a pro! Reach out to your connections in the charity sector, especially those involved in addiction support. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching Families Out Loud thoroughly. Understand their mission and values, and think about how your experience aligns with their goals. This will show you’re genuinely interested and ready to contribute.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It keeps you on their radar and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about joining the team.
We think you need these skills to ace Head of Training Services
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in managing client services and supporting teams. We want to see how your skills align with our mission at Families Out Loud!
Showcase Your Passion: Let us know why you’re passionate about supporting families affected by addiction. Share personal stories or experiences that connect you to our cause, as this will help us see your commitment to our values.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key achievements and relevant experience stand out without unnecessary fluff.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Families Out Loud
✨Know Your Mission
Before the interview, take some time to really understand Families Out Loud's mission and values. Think about how your experience aligns with their purpose of supporting families affected by addiction. This will help you demonstrate your commitment and passion during the conversation.
✨Showcase Your Leadership Skills
As a potential Service Manager, you'll need to highlight your management and supervisory experience. Prepare specific examples of how you've led teams in the past, especially in challenging situations. This will show that you can handle the responsibilities of overseeing a team of freelance counsellors effectively.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to manage safeguarding concerns. Think of scenarios from your previous roles where you had to make tough decisions or navigate complex situations. Practising these responses will help you feel more confident during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the current challenges the charity faces or how they measure success in their client services. This shows your genuine interest in the role and helps you gauge if the organisation is the right fit for you.