At a Glance
- Tasks: Lead a team to support families affected by addiction and manage client services.
- Company: Families Out Loud, a compassionate charity dedicated to helping families heal.
- Benefits: Flexible part-time role with a focus on meaningful impact and professional growth.
- Other info: Join a supportive team committed to safeguarding and improving family wellbeing.
- Why this job: Make a real difference in the lives of families while working in a purpose-driven environment.
- Qualifications: 5 years counselling experience and 2 years in management or service leadership.
The predicted salary is between 30000 - 40000 € per year.
About Families Out Loud
Families Out Loud is a growing Wiltshire-based charity that supports families affected by a loved one’s drug or alcohol use. We provide non-judgemental, stigma-free spaces for people to speak out, connect, and heal. As we expand our reach and deepen our impact, we are investing in our infrastructure to ensure our operations reflect the care and integrity at the heart of our mission.
About the role
We are seeking an experienced Service Manager, who is either BACP (or similar) registered, to join the team. Working closely with the Board of Trustees, you will manage our client services and counselling support team, whilst maintaining a small caseload. This is a key role for someone who thrives in a purpose-led environment and wants to make a direct impact in the field of family addiction. Committed to our Purpose, Vision, and Values, your work will help to secure the charity’s continued growth and future success.
Key responsibilities
- Manage the full client journey, from initial enquiry to end of support
- Lead and support a team of freelance counsellors (supervision, coordination, oversight, wellbeing awareness)
- Maintain a small client caseload as agreed with trustees
- Ensure safeguarding concerns are managed appropriately and in line with policy
- Oversee use of practice management systems (clinical and administrative)
- Ensure accurate, secure and GDPR-compliant record keeping
- Provide a monthly service report (activity, KPIs and administrative)
- Review and authorise counsellor timesheets and invoices
- Contribute to the ongoing development and improvement of the service
What we’re looking for
- A minimum of 5 years counselling experience
- A minimum of 2 years management, supervisory or service leadership experience
- BACP registered (or equivalent professional body)
- Strong understanding of safeguarding and working with vulnerable individuals/families
- Excellent interpersonal skills and ability to build trust quickly
- Strong time management and organisation skills
- Ability to manage multiple priorities in a flexible, part-time role
- Understanding of the impact of addiction on families
Counselling Service Manager employer: Families Out Loud
Families Out Loud is an exceptional employer, dedicated to fostering a supportive and inclusive work environment that prioritises the wellbeing of both employees and the families we serve. Located in Wiltshire, our charity offers meaningful opportunities for professional growth and development, allowing you to make a tangible difference in the lives of those affected by addiction. Join us in our mission to create stigma-free spaces where healing and connection can flourish, all while being part of a passionate team committed to making a lasting impact.
StudySmarter Expert Advice🤫
We think this is how you could land Counselling Service Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the counselling field and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the charity's mission and values. Show us how your experience aligns with their goals, especially in supporting families affected by addiction. Tailor your responses to highlight your relevant skills!
✨Tip Number 3
Practice your interview skills with a friend or mentor. Get comfortable discussing your management experience and how you've led teams in the past. We want to see your passion for making a difference shine through!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for joining our mission-driven team at Families Out Loud.
We think you need these skills to ace Counselling Service Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience in counselling and management. We want to see how your skills align with our mission at Families Out Loud, so don’t hold back on showcasing your passion for supporting families affected by addiction.
Showcase Your Experience:When detailing your work history, focus on your counselling experience and any leadership roles you've held. We’re looking for someone with a solid background, so be specific about your achievements and how they relate to the responsibilities of the Counselling Service Manager role.
Be Authentic:We value authenticity, so let your personality shine through in your application. Share your motivations for wanting to join Families Out Loud and how you connect with our purpose and values. This is your chance to show us why you’re the perfect fit!
Apply Through Our Website:To make sure your application gets to us directly, please apply through our website. It’s the easiest way for us to keep track of your application and ensures you’re considered for this impactful role. We can’t wait to hear from you!
How to prepare for a job interview at Families Out Loud
✨Know Your Stuff
Make sure you’re well-versed in the specifics of Families Out Loud and their mission. Familiarise yourself with their approach to supporting families affected by addiction, as well as their values. This will show that you’re genuinely interested and aligned with their purpose.
✨Showcase Your Experience
Prepare to discuss your counselling experience in detail, especially your management and supervisory roles. Be ready to share specific examples of how you've led teams, managed client journeys, and handled safeguarding concerns. This will demonstrate your capability for the Service Manager role.
✨Demonstrate Interpersonal Skills
Since this role requires excellent interpersonal skills, think of ways to illustrate how you build trust and rapport with clients and team members. You might want to prepare a couple of anecdotes that highlight your ability to connect with vulnerable individuals and families.
✨Ask Thoughtful Questions
Prepare some insightful questions about the charity’s future plans, challenges they face, or how they measure success. This not only shows your interest but also gives you a chance to assess if the organisation is the right fit for you.
