At a Glance
- Tasks: Provide admin support and be the friendly face of our busy office.
- Company: Join a well-established accountancy practice with a supportive team.
- Benefits: Gain valuable experience in a professional environment with growth opportunities.
- Other info: Dynamic role with a focus on teamwork and client interaction.
- Why this job: Be the first point of contact and make a positive impression on clients.
- Qualifications: Previous admin or reception experience and strong communication skills.
The predicted salary is between 25000 - 30000 £ per year.
An excellent opportunity has arisen for a professional and organised Administrator / Receptionist to join a friendly and well-established accountancy practice.
This is a varied role, ideal for someone who enjoys administration while being the first point of contact for clients and visitors in a busy office environment.
Key Responsibilities
- Providing administrative support to the wider team.
- Providing general reception cover.
- Meeting and greeting clients, ensuring a professional and welcoming reception.
- Answering and directing incoming telephone calls and taking messages.
- Managing meeting room bookings and preparing rooms for client meetings.
- Assisting with new client onboarding, including preparing engagement letters and carrying out AML checks.
- Maintaining accurate client records and updating the CCH database.
- Preparing and issuing client correspondence and documentation.
- Managing incoming and outgoing post.
- Ordering office supplies and supporting the day-to-day running of the office.
About You
- Previous experience in an Administration, Reception or Office Support role.
- A friendly, professional and confident telephone manner.
- Strong communication and interpersonal skills.
- Proficient in Microsoft Office, including Outlook, Word and Excel.
- High level of accuracy and attention to detail.
- A proactive and flexible approach with a willingness to support the wider team.
This is a fantastic opportunity to join a supportive and welcoming accountancy practice, offering a varied administration and reception role where you'll become an integral part of a professional and friendly team.
Fame Recruitment is an equal opportunities employer. We continually strive to improve our processes around our diversity, equity and inclusion strategy.
Due to high volumes of applications, we are unable to respond individually however, if you have not heard from a consultant within 24 hours then your application has been unsuccessful.
StudySmarter Expert Advice🤫
We think this is how you could land Administrator/Receptionist in Slough
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Fame Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Fame Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Administrator/Receptionist in Slough
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Fame Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Fame Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Fame Recruitment!
How to prepare for a job interview at Fame Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
