At a Glance
- Tasks: Lead a dynamic team in residential property management and ensure top-notch service delivery.
- Company: A growing property management company based in North London with a focus on excellence.
- Benefits: Enjoy bonuses, generous holidays, and parking perks while working in a supportive environment.
- Other info: Join a diverse team committed to equity and inclusion with great long-term career prospects.
- Why this job: Make a real impact in property management and grow your career with us.
- Qualifications: Experience in residential property management and strong leadership skills required.
The predicted salary is between 45000 - 55000 £ per year.
Our client, a growing property management company based in North London, is seeking an experienced Property Operations Manager to lead its residential property management team. This role will oversee the day-to-day performance of Property Managers, ensuring high standards across tenant communication, maintenance, compliance, operational delivery and portfolio performance. This position offers great benefits including parking, bonuses and generous holidays.
Key Responsibilities:
- Lead, manage, and support the Property Management team to ensure consistent service delivery across the portfolio
- Oversee the management of maintenance issues, contractor follow-up, inspections, compliance actions, and operational escalations
- Ensure all maintenance requests, complaints, tenant interactions, and operational updates are accurately logged within internal systems
- Monitor team performance, workflows and portfolio risks including complaints, arrears, compliance gaps, and welfare concerns
- Identify recurring operational issues and implement improvements to processes, communication, and service standards
- Manage escalations and ensure critical issues are resolved effectively
- Work closely with lettings, maintenance, compliance, rents, and site teams to ensure smooth operational coordination and handovers
- Review contractor performance and ensure maintenance SLAs and compliance requirements are achieved
- Provide regular reporting and operational insight to the COO
Key Skills:
- Proven experience within residential property management, including managing and developing high-performing teams
- Full, clean UK driving licence - essential
- ARLA, IRPM, or other relevant property management qualifications desirable
- Strong operational and compliance knowledge
- Excellent leadership and communication skills
- Systems-driven with a proactive approach to problem solving
This is a fantastic opportunity for an experienced Property Operations Manager to join a growing and well-established company offering long-term career progression and the chance to make a real impact within the business.
Fame Recruitment is an equal opportunities employer and is committed to continually improving our diversity, equity, and inclusion practices.
Due to the high volume of applications, we regret that we are unable to respond to each applicant individually. If you have not been contacted by a consultant within 24 hours, please assume your application has been unsuccessful.
Property Operations Manager in London employer: Fame Recruitment
Join a dynamic and growing property management company in North London, where you will lead a dedicated team of Property Managers in delivering exceptional service across residential properties. With a strong focus on employee development, generous benefits including parking, bonuses, and ample holiday time, this role offers a supportive work culture that values collaboration and innovation. Embrace the opportunity to make a significant impact while advancing your career in a thriving environment.
StudySmarter Expert Advice🤫
We think this is how you could land Property Operations Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the property management field and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Tailor your responses to show how your experience aligns with their needs, especially in areas like team leadership and operational excellence.
✨Tip Number 3
Don’t just apply and wait! Follow up on your applications after a week or so. A quick email can show your enthusiasm and keep you on their radar.
✨Tip Number 4
Check out our website for the latest job openings. We’re always updating our listings, and applying directly through us can give you a better chance of standing out!
We think you need these skills to ace Property Operations Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Property Operations Manager role. Highlight your experience in residential property management and any leadership roles you've held. We want to see how your skills match what we're looking for!
Showcase Your Achievements:Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you’ve improved team performance or resolved operational issues. This helps us see the impact you've made in previous roles.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about property management and how you can contribute to our team. Keep it concise but engaging – we want to feel your enthusiasm!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Fame Recruitment
✨Know Your Stuff
Make sure you brush up on your knowledge of residential property management. Familiarise yourself with the latest trends, compliance regulations, and operational best practices. This will not only show your expertise but also demonstrate your commitment to the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific challenges you faced and how you motivated your team to overcome them. This is crucial for a Property Operations Manager, so be ready to discuss your leadership style and successes.
✨Be Ready to Problem Solve
Expect questions that assess your problem-solving abilities. Prepare scenarios where you identified recurring issues and implemented effective solutions. Highlight your proactive approach and how it improved service delivery or team performance.
✨Communicate Clearly
Strong communication skills are key in this role. Practice articulating your thoughts clearly and concisely. During the interview, ensure you listen carefully to questions and respond thoughtfully, showcasing your ability to engage with various stakeholders.
