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- Tasks: Manage rent arrears and liaise with agencies for efficient collection.
- Company: Dynamic property management group in North West London.
- Benefits: Hybrid role with parking, generous holidays, and a supportive team.
- Why this job: Take ownership of credit control and make a real impact.
- Qualifications: Experience in credit control and strong communication skills required.
- Other info: Join a diverse team committed to equity and inclusion.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a strong and tenacious Credit Controller to join a busy property management group based in North West London. This is a hands-on role requiring persistence, attention to detail, and the ability to handle difficult tenant situations while ensuring rent collection and arrears management are completed efficiently. Working alongside another credit controller, this is a hybrid role offering parking and generous holidays.
Key Responsibilities:
- Manage rent arrears, including liaising with Universal Credit and Housing Benefit to restart claims, backdate payments, and ensure rent is paid directly to the landlord.
- Issue S21 rent increase notices and follow up until increases are actioned.
- Ensure tenants are correctly set up on Universal Credit, including exemptions from rental cap rates.
- Chase unpaid incentives or payments from the council.
- Maintain accurate records using ProPack.
- Handle difficult tenants professionally, maintaining a firm stance while resolving issues effectively.
- Assist with administrative processes.
Key Skills & Experience:
- Previous experience in credit control, ideally within property management.
- Confident in liaising with Universal Credit, Housing Benefit and other agencies.
- Tenacious, organised and able to manage long processes.
- Strong communication and negotiation skills.
- Experience with ProPack or similar property management systems is desirable.
This is an excellent opportunity for a proactive Credit Controller looking to take ownership of rent collection and credit control within a dynamic property portfolio.
Fame Recruitment is an equal opportunities employer and is committed to continually improving our diversity, equity, and inclusion practices.
Due to the high volume of applications, we regret that we are unable to respond to each applicant individually. If you have not been contacted by a consultant within 24 hours, please assume your application has been unsuccessful.
Credit Controller in London employer: Fame Recruitment
Contact Detail:
Fame Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Controller in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the property management sector and let them know you're on the hunt for a Credit Controller role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of Universal Credit and Housing Benefit processes. Being able to discuss these confidently will show potential employers that you’re ready to tackle the challenges of the role head-on.
✨Tip Number 3
Practice your negotiation skills! Role-play with a friend or family member to get comfortable handling difficult tenant situations. This will help you demonstrate your tenacity and professionalism during interviews.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that Credit Controller position, and applying directly can give you an edge over other candidates. Let’s get you that job!
We think you need these skills to ace Credit Controller in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in credit control and property management. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Credit Controller role. Be sure to mention your tenacity and attention to detail, as these are key traits we’re looking for.
Showcase Your Communication Skills: Since this role involves liaising with tenants and agencies like Universal Credit, make sure to highlight your strong communication and negotiation skills in your application. We want to know how you handle difficult situations!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out!
How to prepare for a job interview at Fame Recruitment
✨Know Your Stuff
Make sure you brush up on your knowledge of credit control and property management. Familiarise yourself with Universal Credit and Housing Benefit processes, as well as any relevant legislation. This will show that you're not just a candidate, but someone who understands the industry.
✨Show Your Tenacity
Since this role requires persistence, be ready to share examples from your past experiences where you've successfully managed difficult situations or tenants. Highlight your problem-solving skills and how you maintained professionalism under pressure.
✨Be Organised
Demonstrate your organisational skills by discussing how you manage your workload and keep track of rent arrears. Mention any tools or systems you've used, like ProPack, to maintain accurate records. This will reassure them that you can handle the demands of the role.
✨Communicate Effectively
Strong communication is key in this role. Prepare to discuss how you approach negotiations and liaising with agencies. Practise articulating your thoughts clearly and confidently, as this will help you make a great impression during the interview.
