At a Glance
- Tasks: Lead a dynamic property management team and ensure top-notch service delivery.
- Company: A growing property management company in North London with a focus on excellence.
- Benefits: Enjoy bonuses, generous holidays, and parking perks.
- Other info: Join a diverse team committed to equity and inclusion.
- Why this job: Make a real impact in a well-established company with long-term career growth.
- Qualifications: Experience in residential property management and strong leadership skills required.
The predicted salary is between 60000 - 80000 £ per year.
Our client, a growing property management company based in North London, is seeking an experienced Head of Property to lead its residential property management team. This role will oversee the day-to-day performance of Property Managers, ensuring high standards across tenant communication, maintenance, compliance, operational delivery and portfolio performance. This position offers great benefits including parking, bonuses and generous holidays.
Key Responsibilities:
- Lead, manage, and support the Property Management team to ensure consistent service delivery across the portfolio
- Oversee the management of maintenance issues, contractor follow-up, inspections, compliance actions, and operational escalations
- Ensure all maintenance requests, complaints, tenant interactions, and operational updates are accurately logged within internal systems
- Monitor team performance, workflows and portfolio risks including complaints, arrears, compliance gaps, and welfare concerns
- Identify recurring operational issues and implement improvements to processes, communication, and service standards
- Manage escalations and ensure critical issues are resolved effectively
- Work closely with lettings, maintenance, compliance, rents, and site teams to ensure smooth operational coordination and handovers
- Review contractor performance and ensure maintenance SLAs and compliance requirements are achieved
- Provide regular reporting and operational insight to the COO
Key Skills:
- Proven experience within residential property management, including managing and developing high-performing teams
- Full, clean UK driving licence - essential
- ARLA, IRPM, or other relevant property management qualifications desirable
- Strong operational and compliance knowledge
- Excellent leadership and communication skills
- Systems-driven with a proactive approach to problem solving
This is a fantastic opportunity for an experienced Head of Property to join a growing and well-established company offering long-term career progression and the chance to make a real impact within the business.
Fame Recruitment is an equal opportunities employer and is committed to continually improving our diversity, equity, and inclusion practices. Due to the high volume of applications, we regret that we are unable to respond to each applicant individually. If you have not been contacted by a consultant within 24 hours, please assume your application has been unsuccessful.
Head of Property employer: Fame Recruitment
Join a dynamic and growing property management company in North London, where you will lead a dedicated team and enjoy a supportive work culture that prioritises employee development and well-being. With excellent benefits such as parking, bonuses, and generous holidays, this role offers the chance to make a significant impact while advancing your career in a thriving environment.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Property
✨Tip Number 1
Network like a pro! Reach out to your connections in the property management sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your experience in residential property management. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Showcase your leadership skills during interviews. Be ready to discuss specific examples of how you've managed teams and improved service delivery in previous roles. This is your chance to shine and demonstrate your fit for the Head of Property position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Head of Property
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Head of Property role. Highlight your experience in residential property management and any leadership roles you've held. We want to see how your skills match what we're looking for!
Showcase Your Achievements:Don’t just list your responsibilities; showcase your achievements! Use numbers and examples to demonstrate how you’ve improved team performance or resolved complex issues. This helps us see the impact you've made in previous roles.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about property management and how you can contribute to our team. Keep it concise but engaging – we love a good story!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at Fame Recruitment
✨Know Your Stuff
Make sure you brush up on your residential property management knowledge. Familiarise yourself with the latest trends, compliance regulations, and best practices in the industry. This will not only show your expertise but also demonstrate your commitment to staying updated.
✨Showcase Your Leadership Skills
As a Head of Property, you'll need to lead a team effectively. Prepare examples of how you've successfully managed teams in the past, focusing on your communication style, conflict resolution, and how you've motivated others to achieve high standards.
✨Be Ready for Scenario Questions
Expect questions that ask how you'd handle specific situations, like managing maintenance issues or dealing with tenant complaints. Think through potential scenarios beforehand and outline your approach to problem-solving and improving processes.
✨Ask Insightful Questions
At the end of the interview, have some thoughtful questions ready about the company's goals, team dynamics, and operational challenges. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
