At a Glance
- Tasks: Manage overdue accounts and negotiate repayment plans with customers.
- Company: Leading FCA-regulated consumer credit company in North London.
- Benefits: Competitive salary, supportive team, and opportunities for professional growth.
- Other info: Join a diverse team committed to inclusion and personal development.
- Why this job: Make a positive impact by helping customers manage their debts.
- Qualifications: Experience in debt collection and strong negotiation skills required.
The predicted salary is between 24300 - 29700 £ per year.
Our client is a well-established, FCA-regulated consumer credit company and a market leader in its field.
Due to continued growth, they are looking to recruit a professional and empathetic Debt Collector to join their team based in North London.
Key Responsibilities
- Manage a portfolio of overdue customer accounts and outstanding debts.
- Make regular inbound and outbound calls to customers regarding overdue payments.
- Proactively pursue outstanding balances and maximise debt recovery.
- Negotiate affordable and sustainable repayment plans with customers.
- Deal sensitively and professionally with customers experiencing financial difficulties.
- Monitor repayment arrangements and follow up on missed or overdue payments.
- Maintain accurate and up-to-date records of all customer contact and collection activity.
- Ensure all collection activity complies with FCA regulations, Consumer Duty, company policies and data protection requirements.
- Escalate accounts where appropriate and liaise with internal departments and external parties as required.
Key Requirements
- Previous experience in debt collection, arrears management or credit control, ideally within consumer finance or financial services.
- Confident and professional telephone manner with strong negotiation and influencing skills.
- Experience using CRM systems and maintaining accurate records.
- Good understanding of FCA regulations.
Fame Recruitment is an equal opportunities employer. We are committed to continuously improving our diversity, equity, and inclusion efforts.
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Debt Collector employer: Fame Recruitment
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