Our client is a well-established, FCA-regulated consumer credit company and a market leader in its field. Due to continued growth, they are looking to recruit a professional and empathetic Debt Collector to join their team based in North London.
Key Responsibilities:
- Manage a portfolio of overdue customer accounts and outstanding debts.
- Make regular inbound and outbound calls to customers regarding overdue payments.
- Proactively pursue outstanding balances and maximise debt recovery.
- Negotiate affordable and sustainable repayment plans with customers.
- Deal sensitively and professionally with customers experiencing financial difficulties.
- Monitor repayment arrangements and follow up on missed or overdue payments.
- Maintain accurate and up-to-date records of all customer contact and collection activity.
- Ensure all collection activity complies with FCA regulations, Consumer Duty, company policies and data protection requirements.
- Escalate accounts where appropriate and liaise with internal departments and external parties as required.
Key Requirements:
- Previous experience in debt collection, arrears management or credit control, ideally within consumer finance or financial services.
- Confident and professional telephone manner with strong negotiation and influencing skills.
- Experience using CRM systems and maintaining accurate records.
- Good understanding of FCA regulations, Treating Customers Fairly (TCF) and Consumer Duty.
If you're an experienced Debt Collector looking to join a reputable and growing financial services company, where you can use your negotiation skills to achieve positive recovery outcomes while treating customers fairly, we would love to hear from you today.
Fame Recruitment is an equal opportunities employer. We are committed to continuously improving our diversity, equity, and inclusion efforts.
Please note, due to a high volume of applications, we are unable to respond to each applicant individually. If you have not heard from us within 24 hours, your application has been unsuccessful.
Debt Collector in London employer: Fame Recruitment Consultants Ltd
Join a respected charitable organisation that values its employees and fosters a supportive work culture. With hybrid working options, an early finish on Fridays, and generous annual leave, this role offers not just a job but a meaningful career path in Private Client law. You'll have the opportunity to grow professionally while making a positive impact through your work with clients in need.
Contact Details:
Fame Recruitment Consultants Ltd Recruitment Team
