At a Glance
- Tasks: Be the go-to person for tech issues and help users solve their problems.
- Company: Join Falx Group, a modern tech consultancy with a focus on growth.
- Benefits: Enjoy funded training, extra leave on your birthday, and a supportive work culture.
- Other info: Dynamic environment with mentorship and opportunities for rapid career progression.
- Why this job: Kickstart your career in tech with clear paths to cyber security and specialist roles.
- Qualifications: Experience in tech support and a passion for learning new skills.
The predicted salary is between 50310 - 61490 £ per year.
Location
Office based. We're moving offices! - Leeds for 3 months, York from then onward.
- Title
- Associate Technical Specialist (Service Desk Engineer)
- Company
- Falx Group
- Falx Group is looking for a motivated
- Associate Technical Specialist
(Service Desk Engineer) to join us as we grow.
This role is ideal for someone who wants to develop a strong technical foundation and progress into specialist engineering or cyber security roles.
We invest heavily in training, certification, and ongoing development for every team member.
About the Role
You will act as the first point of contact for technical issues across our client environments.
Your focus will be on resolving queries quickly and professionally, ensuring a smooth experience for end-users.
This role also serves as a development pathway into a specialist technical or cyber security team member.
What You Will Do
- Serve as the primary responder to Service Desk tickets, providing initial diagnosis and triage.
- Diagnose and resolve common technical issues, or elevate effectively where needed.
- Work within defined SLAs and KPIs to deliver reliable support.
- Maintain and update technical documentation and internal knowledge bases.
- Carry out routine system administration and proactive environment monitoring.
- Support engineering and consulting teams during periods of lower service desk demand.
- Engage in continuous technical development through structured training and mentorship.
- What You'll Bring
- Experience providing technical support within a structured service environment.
- Core understanding of IT domains (through roles, certifications, or study) such as End-User Computing, Microsoft 365, Basic Networking, and Active Directory / Entra ID administration.
- Strong troubleshooting and analytical skills, with a methodical approach to resolving issues.
- Clear and confident verbal and written communication skills.
- Exposure to RMM tools, client management platforms, and automation technologies.
This role provides a clear progression route into specialist technical teams, senior engineering roles, and cyber security domains.
You will develop the foundational capabilities required to move into higher-tier responsibilities, supported by:
- Dedicated mentorship
- Funded training and certification pathways
- Structured career progression planning
- Why Join Us
- Direct pathway into cyber security and advanced technical roles
- Investment in your professional development from day one
- A culture centred on learning, ownership, and technical excellence
- Fully funded training and conference time
- Certifications allowance
- Additional day annual leave on Birthday and voucher
- Employee benefits portal
- About Falx Group
Falx is a modern technical consultancy based in England, working with clients in the UK and internationally.
We combine deep engineering capability with specialist cyber security expertise, helping organisations align their technology decisions with real business outcomes.
We work with a range of clients, including fintechs, financial services firms, and global enterprises.
We operate as a high-performance, cloud-native team where autonomy, ownership, and continuous learning are expected and supported.
Every person at Falx has a clear pathway to grow into advanced technical and security roles.
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Service Desk Engineer employer: Falx
Falx Group is an exceptional employer that prioritises the professional growth of its employees, offering a clear pathway into advanced technical and cyber security roles. With a strong focus on training, mentorship, and a culture of continuous learning, team members are empowered to develop their skills in a supportive environment. Located in vibrant cities like Leeds and York, employees enjoy a collaborative atmosphere that values ownership and technical excellence, alongside unique benefits such as additional leave on birthdays and a dedicated employee benefits portal.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Falx values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Falx might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Falx!
✨Direct Apply to Falx
Let's not forget to apply directly through the Falx website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Service Desk Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Falx.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Falx. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Falx
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
