At a Glance
- Tasks: Lead and scale a cutting-edge Continuous Operations division while driving commercial growth.
- Company: Falx Group, a forward-thinking tech consultancy focused on performance and innovation.
- Benefits: Autonomy, private healthcare, training opportunities, and extra leave on your birthday.
- Other info: Direct collaboration with executives and clear pathways to advanced roles.
- Why this job: Shape the future of tech services and make a real impact in a dynamic environment.
- Qualifications: Proven experience in IT pre-sales, operational leadership, and a consultative mindset.
The predicted salary is between 66150 - 80850 £ per year.
- Title: Head of Continuous Operations
- Company: Falx Group
Beyond IT Support: Your Complete Technology Department as a Service.
Traditional managed services rely on rigid checklists, forced vendor lock-in, and reactive \"break-fix\" mentalities.
At Falx Group, we reject the standard managed service model.
Our Continuous Operations function integrates seamlessly into our clients' businesses, providing the engineering-led architecture, elite cross-platform support, and proactive security usually reserved for large enterprises.
We are looking for a commercially driven, technically fluent Head of Continuous Operations to lead and rapidly scale this division.
About the Role
This is a unique, greenfield leadership opportunity.
Currently, our service desk operates at a highly advanced level (our Tier 1 engineers operate at a traditional Tier 2/3 level) and is running efficiently with a small footprint.
Your primary mandate will be to capitalise on this stability by stepping out into a commercial, pre-sales capacity - working heavily alongside our COO and new Growth & Marketing Manager to sell our Continuous Operations offering to existing, potential, and new clients.
As you win new business and scale our client base (primarily within our target sectors, such as financial services), you will be responsible for growing the department, hiring elite engineers, and ensuring our service delivery remains unparalleled.
What You Will Do
- Spearhead
- Commercial
Growth: Act as the technical pre-sales authority, actively selling our Continuous Operations services.
You will design tailored, modular service packages that align with the strategic goals of enterprise clients.
- Lead
- Operational
Delivery: Maintain oversight of our high-calibre support function, ensuring we consistently deliver proactive security, modern MI reporting architectures, and cross-platform support (Windows, mac OS, Linux).
- Scale the Department: As you drive new revenue, you will own the hiring, structure, and scaling of the Continuous Operations team.
- Cross-Functional
Collaboration: Work closely with the Growth & Marketing Manager on campaigns, partner with the COO on commercial strategy, and identify complex consulting opportunities to refer to our CEO-led consulting practice.
- Client Advisory: Act as a strategic advisor to our clients, ensuring they do not pay the hidden costs of downtime, architectural debt, or superficial security as they scale.
- What You'll Bring
- Commercial IT Experience: A proven track record in technical pre-sales, account management, or business development within an IT services, consultancy, or high-end managed services environment.
- Technical
Fluency: A strong understanding of modern IT environments (cloud architecture, Dev Ops principles, cyber security, networking, and governance) to credibly pitch to technical stakeholders and C-suite executives.
- Operational Leadership: Experience overseeing IT operations or service delivery, with the capability to recruit, mentor, and scale a team of high-performing engineers.
- The \"Anti-MSP\" Mindset: A rejection of \"ticket-churn\" mentalities.
You must possess a consultative approach to service design, understanding how to tailor technology to real business outcomes.
- Sector Knowledge: Experience working with heavily regulated industries, such as financial services or fintech, is highly desirable.
- Your Career Pathway
This is a foundational role within Falx Group.
You will have the autonomy to build and scale a core business unit from the ground up, with a direct pathway to Director or C-level operational roles as the Continuous Operations division expands.
- Why Join Us
- Unrivalled autonomy to build and scale a premium tech division
- Direct collaboration with the executive team
- A culture centred on learning, ownership, and technical excellence
- Private healthcare
- Fully funded training and conference time
- Certifications allowance
- Additional day annual leave on Birthday and birthday voucher
- Employee benefits portal
- About Falx Group
Falx is a specialist technology consulting and engineering team dedicated to elevating organisational performance.
We combine deep engineering capability with specialist cyber security expertise, helping organisations align their technology decisions with real business outcomes.
We work with a range of clients, including fintechs, financial services firms, and global enterprises.
We operate as a high-performance, cloud-native team where autonomy, ownership, and continuous learning are expected and supported.
Every person at Falx has a clear pathway to grow into advanced technical, security, and leadership roles.
Head of Continuous Operations in Middlesbrough employer: Falx
Falx Group is an excellent employer for those looking to kickstart their career in technology, particularly in the exciting field of cyber security. With a strong commitment to employee development, you will receive comprehensive training and certification support from day one, fostering a culture of continuous learning and improvement. The collaborative work environment encourages innovation and teamwork, making it a rewarding place to grow your skills while contributing to impactful client solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Continuous Operations in Middlesbrough
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Falx values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Falx might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Falx!
✨Direct Apply to Falx
Let's not forget to apply directly through the Falx website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Head of Continuous Operations in Middlesbrough
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Falx.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Falx. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Falx
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
