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For Companies At a Glance
- Tasks: Be the go-to person for tech issues and help users solve their problems.
- Company: Join Falx Group, a modern tech consultancy with a focus on innovation.
- Benefits: Enjoy funded training, extra leave on your birthday, and a supportive work culture.
- Why this job: Kickstart your career in tech with clear paths to cyber security and specialist roles.
- Qualifications: Basic IT knowledge and a passion for problem-solving are key.
- Other info: Experience a dynamic environment with mentorship and growth opportunities.
The predicted salary is between 30000 - 42000 £ per year.
Falx Group is looking for a motivated Associate Technical Specialist (Service Desk Engineer) to join our growing team in Leeds. This role is ideal for someone who wants to develop a strong technical foundation and progress into specialist engineering or cyber security roles. We invest heavily in training, certification, and ongoing development for every team member.
About the Role
You will act as the first point of contact for technical issues across our client environments. Your focus will be on resolving queries quickly and professionally, ensuring a smooth experience for end-users. This role also serves as a development pathway into our specialist technical and cyber security teams.
What You Will Do
- Serve as the primary responder to Service Desk tickets, providing initial diagnosis and triage.
- Diagnose and resolve common technical issues, or escalate effectively where needed.
- Work within defined SLAs and KPIs to deliver reliable support.
- Maintain and update technical documentation and internal knowledge bases.
- Carry out routine system administration and proactive environment monitoring.
- Support engineering and consulting teams during periods of lower service desk demand.
- Engage in continuous technical development through structured training and mentorship.
What You'll Bring
- Experience providing technical support within a structured service environment.
- Core understanding of IT domains such as End-User Computing, Microsoft 365, Basic Networking, and Active Directory / Entra ID administration.
- Strong troubleshooting and analytical skills, with a methodical approach to resolving issues.
- Clear and confident verbal and written communication skills.
- Exposure to RMM tools, client management platforms, and automation technologies.
This role provides a clear progression route into specialist technical teams, senior engineering roles, and cyber security domains. You will develop the foundational capabilities required to move into higher-tier responsibilities, supported by:
- Dedicated mentorship
- Funded training and certification pathways
- Structured career progression planning
Why Join Us
- Direct pathway into cyber security and advanced technical roles
- Investment in your professional development from day one
- A culture centred on learning, ownership, and technical excellence
- Fully funded training and conference time
- Certifications allowance
- Additional day annual leave on Birthday and voucher
- Employee benefits portal
About Falx Group
Falx is a modern technical consultancy based in England, working with clients in the UK and internationally. We combine deep engineering capability with specialist cyber security expertise, helping organisations align their technology decisions with real business outcomes. We work with a range of clients, including fintechs, financial services firms, and global enterprises.
We operate as a high-performance, cloud-native team where autonomy, ownership, and continuous learning are expected and supported. Every person at Falx has a clear pathway to grow into advanced technical and security roles.
Service Desk Engineer in Leeds employer: Falx
Contact Detail:
Falx Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Engineer in Leeds
✨Tip Number 1
Network like a pro! Reach out to current employees at Falx Group on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Associate Technical Specialist role.
✨Tip Number 2
Prepare for the interview by brushing up on your technical knowledge. Make sure you can confidently discuss IT domains like Microsoft 365 and Active Directory. We want to see that you’re ready to tackle those Service Desk tickets head-on!
✨Tip Number 3
Show off your troubleshooting skills! During interviews, be ready to walk us through how you’d approach common technical issues. We love seeing a methodical problem-solver in action.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Falx Group.
We think you need these skills to ace Service Desk Engineer in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Service Desk Engineer role. Highlight any technical support experience and relevant IT knowledge to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about tech support and how you see yourself growing with us at Falx Group. Be genuine and let your personality come through.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We love seeing a methodical approach to troubleshooting, so don’t hold back on sharing your success stories!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and we can’t wait to see your application come through!
How to prepare for a job interview at Falx
✨Know Your Tech Basics
Brush up on your understanding of IT domains like End-User Computing, Microsoft 365, and Active Directory. Being able to discuss these topics confidently will show that you have a solid foundation for the role.
✨Practice Troubleshooting Scenarios
Prepare for common technical issues you might face as a Service Desk Engineer. Think through how you would diagnose and resolve these problems, or when to escalate them. This will demonstrate your analytical skills and methodical approach.
✨Communicate Clearly
Since you'll be the first point of contact for clients, practice articulating your thoughts clearly and confidently. Whether it's verbal or written communication, being able to explain technical issues in simple terms is key.
✨Show Enthusiasm for Learning
Falx Group values continuous development, so express your eagerness to learn and grow. Mention any relevant training or certifications you're interested in pursuing, and how you see yourself progressing into specialist roles.
