At a Glance
- Tasks: Lead the delivery of an outstanding student experience for online courses.
- Company: Join Falmouth University’s innovative online team.
- Benefits: Enjoy competitive salary, generous holidays, and great pension contributions.
- Other info: Hybrid role with excellent career growth opportunities and a supportive team.
- Why this job: Make a real difference in students' lives while working in a dynamic environment.
- Qualifications: Strong organisational skills and customer support experience are essential.
The predicted salary is between 30000 - 40000 £ per year.
We are now looking to recruit a Student Advisor to join our Falmouth Online team. Working collaboratively with colleagues across the organisation, this role will be responsible for leading on the delivery of an outstanding student experience for students on Falmouth University’s online courses. Falmouth’s online portfolio has grown significantly since its launch in 2016, with more than half of Falmouth’s postgraduate students studying online; the ambition is to continue this strong growth trajectory and ensure that Falmouth’s portfolio is positioned to reach new markets and meet evolving student needs.
The Student Adviser is key to providing an excellent student experience. You will be the first point of contact for non-academic student queries, responsible for providing advice and support directly to the student where appropriate and triaging/signposting where required. You will also support the Senior Student Adviser to establish and improve processes, collate student feedback and contribute to strategies for improving the student experience. This is a full time, 35 hours a week position across Monday-Friday. This is a hybrid role with one day per week to be worked on campus.
You’ll need outstanding organisational and communication skills, and although experience working within higher education would be advantageous, if you’ve got recent and relevant experience of customer/client support we can support you to adapt your skills to our environment.
Qualifications:- An understanding of the principles and practicalities of online learning
- Experience of complying with established policies, procedures and timescales
- Experience of providing customer/student/client support face to face, on the phone or online
- Employer Pension Contribution up to 12%
- 28 days + 8 days bank holiday
- Annual salary increments (Until top of grade reached)
- Enhanced Maternity/Paternity Pay/Adoption Pay
- Salary Sacrifice Car Scheme (Tusker)
- Salary Sacrifice Cycle Scheme
- Salary Sacrifice Home & Tech Scheme
- Life Assurance
A successful external candidate for this position would be employed by Falmouth Staffing Ltd, a wholly-owned subsidiary of Falmouth University. Employees of Falmouth Staffing Ltd work alongside Falmouth University colleagues in the delivery of Falmouth’s strategic vision and will adopt Falmouth University’s HR policies and procedures in full. Falmouth University welcomes and encourages job applications from people of all identities and backgrounds, particularly those under-represented and/or marginalised, as it is important we have a diverse range of candidates to consider.
Student Advisor (Online Courses) employer: FALMOUTH UNIVERSITY
Falmouth University is an exceptional employer, offering a supportive and collaborative work culture that prioritises the student experience. As a Student Advisor, you will benefit from generous employee perks such as a robust pension scheme, ample holiday entitlement, and opportunities for professional growth within a dynamic online learning environment. With a commitment to diversity and inclusion, Falmouth fosters an atmosphere where every voice is valued, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Student Advisor (Online Courses)
✨Tip Number 1
Network like a pro! Reach out to current or former Student Advisors on LinkedIn or through our website. A friendly chat can give you insider info and maybe even a referral.
✨Tip Number 2
Prepare for the interview by practising common questions. Think about how your customer support experience can translate into providing an outstanding student experience. We want to see your passion!
✨Tip Number 3
Show us your organisational skills! Bring examples of how you've managed multiple tasks or projects in the past. This role is all about keeping things running smoothly for our students.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team.
We think you need these skills to ace Student Advisor (Online Courses)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Student Advisor role. Highlight your relevant experience in customer support and online learning, as this will show us you understand what we're looking for.
Show Off Your Communication Skills:Since you'll be the first point of contact for students, it's crucial to demonstrate your outstanding communication skills. Use clear and concise language in your application to reflect how you would interact with students.
Highlight Organisational Skills:We love candidates who can juggle multiple tasks! Make sure to mention any experience you have with managing time effectively or handling various student queries at once. This will help us see how you'd fit into our team.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at FALMOUTH UNIVERSITY
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Student Advisor role and its responsibilities. Familiarise yourself with Falmouth University's online courses and their growth trajectory since 2016. This will help you demonstrate your genuine interest in the position and show that you're ready to contribute to enhancing the student experience.
✨Showcase Your Communication Skills
As a Student Advisor, you'll need to communicate effectively with students and colleagues. Prepare examples of how you've successfully handled customer or client support in the past, whether face-to-face, over the phone, or online. Highlight your ability to listen actively and provide clear, helpful advice.
✨Demonstrate Organisational Skills
This role requires outstanding organisational skills, so be ready to discuss how you manage your time and prioritise tasks. Think of specific instances where you've successfully juggled multiple responsibilities or improved processes. This will show that you can handle the demands of the job efficiently.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the team, the student experience, and future developments at Falmouth University. This not only shows your enthusiasm but also helps you gauge if the role and company culture are the right fit for you.
