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- Tasks: Support students in their online learning journey and enhance their overall experience.
- Company: Join Falmouth University, a leader in creative and technological education.
- Benefits: Enjoy competitive salary, generous holidays, and excellent pension contributions.
- Why this job: Make a real difference in students' lives while working in a dynamic environment.
- Qualifications: Strong communication skills and experience in customer support are essential.
- Other info: Hybrid role with opportunities for career growth and development.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Student Advisor (Online Courses) role at Falmouth University.
We are now looking to recruit a Student Advisor to join our Falmouth Online team. Working collaboratively with colleagues across the organisation, this role will be responsible for leading on the delivery of an outstanding student experience for students on Falmouth University’s online courses. Falmouth’s online portfolio has grown significantly since its launch in 2016, with more than half of Falmouth’s postgraduate students studying online; the ambition is to continue this strong growth trajectory and ensure that Falmouth’s portfolio is positioned to reach new markets and meet evolving student needs.
The Student Adviser is key to providing an excellent student experience. You will be the first point of contact for non-academic student queries, responsible for providing advice and support directly to the student where appropriate and triaging/signposting where required. You will also support the Senior Student Adviser to establish and improve processes, collate student feedback and contribute to strategies for improving the student experience.
You’ll need outstanding organisational and communication skills, and although experience working within higher education would be advantageous, if you’ve got recent and relevant experience of customer/client support we can support you to adapt your skills to our environment.
Skills & Experience
- An understanding of the principles and practicalities of online learning
- Experience of complying with established policies, procedures and timescales
- Experience of providing customer/student/client support face to face, on the phone or online
For further details on the skills/experience required for this role, please see the full job description above.
This is a full‑time, 35‑hour a week position across Monday‑Friday.
This is a hybrid role with one day per week to be worked on campus.
If you are looking to have an informal discussion about the vacancy ahead of applying, please email Laura Thomas, Senior Student Advisor: laura.thomas@falmouth.ac.uk.
The closing date for the position is Sunday 26 October 2025.
Interviews will take place on Thursday 6 November 2025.
About Falmouth University
For more than 120 years, Falmouth University has been a hub of creative and technological education and change. We are Cornwall’s University, a strong local and anchor institution within its defining rural and coastal community. Our mission is to deliver exceptional higher education and research, harnessing the fusion of creativity and technology as foundations of the future economy. We use our knowledge and expertise in these disciplines to generate positive and sustainable opportunities for all.
Benefits
- Employer Pension Contribution up to 12%
- 28 days + 8 days bank holiday
- Annual salary increments (Until top of grade reached)
- Enhanced Maternity/Paternity Pay/Adoption Pay
- Salary Sacrifice Car Scheme (Tusker)
- Salary Sacrifice Cycle Scheme
- Salary Sacrifice Home & Tech Scheme
- Life Assurance
Full details on our employee benefits can be found on our careers page www.falmouth.ac.uk/jobs.
Alongside these benefits we offer a first‑class working environment across our campuses with all the facilities you would expect from a leading university.
A successful external candidate for this position would be employed by Falmouth Staffing Ltd, a wholly‑owned subsidiary of Falmouth University. Employees of Falmouth Staffing Ltd work alongside Falmouth University colleagues in the delivery of Falmouth’s strategic vision and will adopt Falmouth University’s HR policies and procedures in full.
Falmouth University welcomes and encourages job applications from people of all identities and backgrounds, particularly those under‑represented and/or marginalised, as it is important we have a diverse range of candidates to consider.
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Student Advisor (Online Courses) employer: FALMOUTH UNIVERSITY
Contact Detail:
FALMOUTH UNIVERSITY Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Advisor (Online Courses)
✨Tip Number 1
Network like a pro! Reach out to current or former Student Advisors at Falmouth University on LinkedIn. A friendly chat can give us insider info about the role and help us stand out in our application.
✨Tip Number 2
Prepare for the interview by practising common questions. Think about how your customer support experience can translate into providing an outstanding student experience. We want to show them we’re ready to hit the ground running!
✨Tip Number 3
Don’t forget to showcase our organisational skills! During the interview, share examples of how we’ve managed multiple tasks or projects effectively. This will highlight our ability to thrive in a busy environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can tailor our CV and cover letter specifically to what Falmouth is looking for in a Student Advisor.
We think you need these skills to ace Student Advisor (Online Courses)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Student Advisor role. We want to see how you can contribute to delivering an outstanding student experience at Falmouth University.
Showcase Your Communication Skills: Since this role involves a lot of interaction with students, it's crucial to demonstrate your communication skills in your written application. Use clear and concise language to show us you can convey information effectively.
Highlight Relevant Experience: Even if you haven't worked in higher education before, share any customer or client support experience that showcases your ability to assist others. We value transferable skills, so let us know how your background can benefit our team.
Apply Through Our Website: We encourage you to submit your application through our website for a smoother process. It’s the best way for us to receive your details and keep everything organised as we review applications for this exciting opportunity!
How to prepare for a job interview at FALMOUTH UNIVERSITY
✨Know Your Online Learning Stuff
Make sure you brush up on the principles and practicalities of online learning. Falmouth University is all about providing an outstanding student experience, so being able to discuss how online courses work and what challenges students might face will show that you're ready to step into the Student Advisor role.
✨Show Off Your Communication Skills
As a Student Advisor, you'll be the first point of contact for students. Practice articulating your thoughts clearly and confidently. Think about examples from your past experiences where you've successfully communicated with customers or clients, whether face-to-face, over the phone, or online.
✨Be Ready to Discuss Process Improvement
The role involves supporting the Senior Student Advisor in improving processes. Come prepared with ideas on how you could enhance the student experience based on your previous roles. This shows initiative and a proactive approach, which is exactly what they’re looking for!
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the challenges faced by the Student Advisors, or how they measure student satisfaction. This not only shows your interest in the role but also helps you gauge if it's the right fit for you.