Falmouth University is seeking a Service Desk Analyst to join the IT Service Desk team on the Penryn Campus with occasional support at other campuses. You will log, assess and resolve user issues, leveraging Windows and Microsoft 365, and escalate when necessary.
The role requires a customer-focused mindset, ITIL awareness, and the ability to work both independently and as part of a team to deliver high-quality support across staff and students.
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Service Desk Analyst — Campus IT Support Champion in Penryn employer: Falmouth University
Falmouth University is an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. As a Global Course Enrollment Specialist, you will benefit from a supportive environment that prioritises employee growth and development, alongside the flexibility of a hybrid working model. With a commitment to engaging prospective students and driving enrolments, this role provides a meaningful opportunity to make a significant impact in the education sector.
