Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support students through compliance cases from disclosure to appeal, ensuring a positive experience.
- Company: Join Falmouth University, a leading institution in creative and technological education.
- Benefits: Enjoy 28 days holiday, pension contributions, and salary sacrifice schemes.
- Why this job: Make a real difference in students' lives while working in a compassionate environment.
- Qualifications: Degree level education and experience in case management or investigations required.
- Other info: Part-time role with excellent career growth opportunities in a supportive team.
The predicted salary is between 30000 - 42000 £ per year.
Join to apply for the Senior Officer Quality Assurance and Enhancement (Compliance and Conduct) role at Falmouth University. A fantastic opportunity has come up to join our dynamic quality team as a Senior Officer Quality Assurance & Enhancement (Compliance and Conduct). This is a new role focused on delivering student-facing cases support from disclosure to appeal in line with the University policy and process. This role is part of the University’s commitment to providing a positive student experience for all.
The successful candidate will be the key point of contact for compliance with the Office for Students Condition of Registration E6 Sexual Harassment and Misconduct. There will be significant liaison with internal and external partners to ensure effective coordination of investigations and cases. As well as management of cases there is a requirement to manage reporting and review policy and process to ensure they remain compliant and, most importantly, managed with a values‑led and compassionate approach.
The ideal candidate will be educated to degree level or equivalent with experience of undertaking investigations, case management and/or complaints involving students/young adults. You will be an effective communicator and committed to providing a high level of customer service. Alongside these key skills you will have the ability to prioritise a busy workload and to work effectively to deadlines, without direct supervision.
We are looking to hear from candidates who have the following skills/experience:
- Sound knowledge and understanding of sector regulatory requirements, in particular those around OfS condition of registration E6.
- An awareness of current developments around regulatory frameworks and quality assurance within Higher Education.
- Experience of working with a high level of autonomy and trust.
- Able to deal with sensitive situations with empathy, compassion and a values‑led approach.
- High level of personal resilience.
This is an exciting and integral role that will help Falmouth continue to manage student cases in a fair and compassionate way. This is a permanent, part-time, 14 hours a week position.
In return for your hard work and commitment, we offer excellent benefits, including:
- Employer Pension Contribution up to 12%.
- 28 days + 8 days bank holiday.
- Annual salary increments (until top of grade reached).
- Enhanced Maternity/Paternity Pay/Adoption Pay.
- Salary Sacrifice Car Scheme (Tusker).
- Salary Sacrifice Cycle Scheme.
- Salary Sacrifice Home & Tech Scheme.
- Life Assurance.
Alongside these benefits we offer a first‑class working environment across our campuses with all the facilities you would expect from a leading University. Falmouth University welcomes and encourages job applications from people of all identities and backgrounds, particularly those under‑represented and/or marginalised, as it is important we have a diverse range of candidates to consider.
Senior Officer Quality Assurance and Enhancement (Compliance and Conduct) in Penryn employer: FALMOUTH UNIVERSITY
Contact Detail:
FALMOUTH UNIVERSITY Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Officer Quality Assurance and Enhancement (Compliance and Conduct) in Penryn
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Falmouth University on LinkedIn. A friendly chat can give us insights into the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching the latest trends in quality assurance and compliance in higher education. We want to show that we’re not just interested in the role, but also passionate about making a difference!
✨Tip Number 3
Practice our responses to common interview questions, especially those around handling sensitive situations. We need to demonstrate our empathy and values-led approach clearly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets seen by the right people. Plus, it shows we’re serious about joining the team!
We think you need these skills to ace Senior Officer Quality Assurance and Enhancement (Compliance and Conduct) in Penryn
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in quality assurance and compliance. We want to see how your skills align with the role, so don’t hold back on showcasing relevant examples!
Showcase Your Communication Skills: As an effective communicator, it’s crucial to demonstrate this in your written application. Use clear and concise language, and make sure to convey your ability to handle sensitive situations with empathy and compassion.
Highlight Relevant Experience: Don’t forget to mention any previous experience you have with case management or investigations involving students. We’re looking for candidates who can manage cases effectively while adhering to regulatory requirements.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets the attention it deserves, and we can’t wait to hear from you!
How to prepare for a job interview at FALMOUTH UNIVERSITY
✨Know Your Stuff
Make sure you have a solid understanding of the Office for Students Condition of Registration E6 and how it relates to compliance and conduct. Brush up on current developments in regulatory frameworks within Higher Education, as this will show your commitment and knowledge during the interview.
✨Showcase Your Experience
Prepare specific examples from your past experiences that demonstrate your skills in case management and investigations. Highlight situations where you've dealt with sensitive issues, showcasing your empathy and values-led approach, which is crucial for this role.
✨Communicate Effectively
As an effective communicator, practice articulating your thoughts clearly and confidently. Be ready to discuss how you would manage student-facing cases and liaise with internal and external partners, as communication will be key in this position.
✨Demonstrate Resilience
This role requires a high level of personal resilience. Think of examples where you've successfully managed a busy workload or worked under pressure. Showing that you can handle challenging situations with composure will set you apart from other candidates.
