At a Glance
- Tasks: Support online students and enhance their learning experience through effective communication.
- Company: Falmouth University, dedicated to improving student engagement and success.
- Benefits: Hybrid work model, professional development opportunities, and a supportive team environment.
- Other info: Enjoy a flexible work schedule with one day on campus each week.
- Why this job: Make a real difference in students' lives while developing your skills in a dynamic setting.
- Qualifications: Strong organisational and communication skills; customer support experience is a plus.
The predicted salary is between 30000 - 40000 £ per year.
Falmouth University is seeking a Student Advisor to enhance the student experience in their online courses. This full-time position requires excellent organizational and communication skills, providing support for non-academic inquiries and assisting the Senior Student Adviser in process improvement.
The role is hybrid, with one day per week on campus. Candidates will be supported to adapt skills from customer support into the educational environment.
Online Student Advisor — Hybrid Role, Student Experience in Penryn employer: FALMOUTH UNIVERSITY
Falmouth University is an exceptional employer, offering a dynamic work culture that prioritises student engagement and professional development. With a hybrid working model, employees enjoy the flexibility of remote work while also benefiting from on-campus collaboration, fostering a supportive environment for growth and innovation in the educational sector.
StudySmarter Expert Advice🤫
We think this is how you could land Online Student Advisor — Hybrid Role, Student Experience in Penryn
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Falmouth University on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions. Think about how your customer support skills can translate into enhancing the student experience. We want to show them we’re ready to make a difference!
✨Tip Number 3
Show off your organisational skills! During the interview, share examples of how you’ve improved processes in previous roles. This will highlight our ability to assist the Senior Student Adviser effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows we’re serious about joining the team at Falmouth University.
We think you need these skills to ace Online Student Advisor — Hybrid Role, Student Experience in Penryn
Some tips for your application 🫡
Show Your Passion for Student Support:When writing your application, let us see your enthusiasm for enhancing the student experience. Share any relevant experiences that highlight your commitment to supporting students, whether in education or customer service.
Tailor Your Application:Make sure to customise your CV and cover letter to reflect the specific skills and qualities mentioned in the job description. We want to see how your organisational and communication skills align with what Falmouth University is looking for.
Be Clear and Concise:Keep your writing straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your application is easy to read. This will help us understand your qualifications quickly!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved.
How to prepare for a job interview at FALMOUTH UNIVERSITY
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Online Student Advisor. Familiarise yourself with Falmouth University's online courses and think about how your skills can enhance the student experience.
✨Showcase Your Communication Skills
As this role requires excellent communication, prepare examples of how you've effectively communicated in previous roles. Think about times when you resolved issues or improved processes through clear dialogue.
✨Demonstrate Organisational Prowess
Be ready to discuss how you manage your time and tasks. Bring up specific tools or methods you use to stay organised, especially in a hybrid work environment where balancing on-campus and remote duties is key.
✨Emphasise Adaptability
Since the role involves transitioning customer support skills into education, highlight your ability to adapt. Share experiences where you've successfully transferred skills from one context to another, showing your flexibility and willingness to learn.
