At a Glance
- Tasks: Support customer service in a vibrant arts environment at AMATA.
- Company: Join Falmouth University's dynamic performing arts department.
- Benefits: Enjoy 28 days holiday, pension contributions, and salary increments.
- Other info: Flexible part-time hours with opportunities for personal growth.
- Why this job: Be part of a creative team and make a positive impact on customers.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 20000 - 25000 £ per year.
About The Role
We are currently offering an exciting opportunity for a
Front of House Assistant to join our operational Production and Technical Team.
You will provide a customer-focused level of support for the out-of-hours use of the Academy of Music and Theatre Arts (AMATA), Falmouth University’s performing arts department, working with a variety of stakeholders including students, University staff and external customers.
The successful person should have a passion for customer service with the ability to deal with a range of stakeholders in a busy multifunctional building.
AMATA functions as a teaching and learning facility, as well as the University’s Arts Centre.
The Front of Assistant role will support both aspects of the department, and we are looking for someone as passionate as us about delivering our goals.
About You
The successful candidate will have experience in a customer facing role with excellent communication and interpersonal skills.
Alongside these key skills you will have strong organisation skills, with the ability to follow existing systems of work.
- We would like to hear from candidates who can also offer the following:
- Effective communicator who has the confidence to make a positive first impression.
- Experience of being in a customer facing role where high level of customer service are required.
- Excellent computing skills including MS Office based applications.
- Ability to work under own initiative and within a team, developing and maintaining good working.
This is a permanent, part-time, 15 hours a week working 40 weeks per year position. The working hours will be Sunday 09:00 – 17:00, Monday 18:00 – 22:00, Tuesday 18:00 – 22:00.
The closing date for the position is
Sunday 16 August 2026.
About Us
- In return for your hard work and commitment, we offer excellent benefits, including:
- Employer Pension Contribution up to 12%.
- 28 days + 8 days bank holiday.
- Annual salary increments (Until top of grade reached).
- Enhanced Maternity/Paternity Pay/Adoption Pay
- Salary Sacrifice Car Scheme (Tusker)
- Salary Sacrifice Cycle Scheme
- Salary Sacrifice Home & Tech Scheme
- Life Assurance
Full details on our employee benefits can be found on our careers page www. falmouth. ac. uk/jobs.
A successful external candidate for this position would be employed by Falmouth Staffing Ltd, a wholly-owned subsidiary of Falmouth University.
Employees of Falmouth Staffing Ltd work alongside Falmouth University colleagues in the delivery of Falmouth’s strategic vision and will adopt Falmouth University’s HR policies and procedures in full.
Falmouth University welcomes and encourages job applications from people of all identities and backgrounds, particularly those under-represented and/or marginalised, as it is important we have a diverse range of candidates to consider.
#J-18808-Ljbffr
Front of House Assistant in Penryn employer: Falmouth University
Falmouth University is an exceptional employer, offering a supportive and collaborative work environment within the Faculty of Creative Arts & Communication. Employees benefit from generous pension contributions, annual salary increments, and various salary sacrifice schemes, all while contributing to a vibrant academic community that values diversity and continuous improvement. This role not only provides meaningful engagement with students and staff but also fosters professional growth in a creative and dynamic setting.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Assistant in Penryn
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Falmouth University. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Falmouth University before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Front of House Assistant in Penryn
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Falmouth University:Your cover letter is your chance to shine! Tell us why you want to work at Falmouth University specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Falmouth University!
How to prepare for a job interview at Falmouth University
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
