End User Computing Manager in Penryn

We are seeking to appoint an End User Computing Manager to join our Directorate Management Team. This is a key leadership role, contributing to the ongoing development and delivery of services that underpin the universities’ academic and operational success.

The successful candidate will lead a team of staff shaping and delivering the technical direction and strategy for all “end user computing services” covering physical and virtual devices, including desktops, laptops, and mobile devices running Windows, Mac, and Linux operating systems, as well as AV infrastructure and peripherals. Leading lifecycle management, standardisation, and optimisation of end user technologies, the role will oversee device support and incident and service requests to deliver prompt, professional, and high-quality support to our user community.

While this is a leadership and management position, the small team structure means the successful candidate will take an active, hands‑on role in delivering their own suite of projects and activities alongside leading and developing the team and working across the organisation to support other teams. It's an exciting time to join FX Plus, as our university partners continue to move ahead with ambitious 2030 growth plans. This role is ideal for someone looking to broaden their experience, providing an opportunity to lead service improvements and transformation initiatives with a clear and meaningful impact on the day to day experience of staff and students.

About You

• Proven senior leadership experience in End User Computing, Workplace Technology, or a comparable IT service within a complex organisation.
• Experience managing enterprise scale endpoint environments across Windows, macOS and Linux, including lifecycle, security and standardisation.
• Proven ability to shape and deliver EUC service strategy and roadmaps, balancing transformation with BAU delivery.
• Strong stakeholder management skills, working confidently with academic, professional services and senior leaders to align services to organisational need.
• Experience leading and developing technical teams, with clear accountability for performance, service outcomes and customer experience.

Job Details

This senior post is offered on a permanent, full-time position working 37.5 hours per week. Contact recruitment@falmouth.ac.uk with any questions about the vacancy or to request an informal discussion before applying. The closing date for the position is Monday 25 May 2026.

About Us

Falmouth Exeter Plus manages and delivers services at Falmouth, Penryn and Truro Campuses on behalf of Falmouth University and the University of Exeter. Working closely with the Falmouth & Exeter Students' Union (The SU) and the wider universities partnership we support Higher Education learning and living, ensuring that the interests of all campus users are at the heart of everything we do. It is a fast moving environment where agility and a positive approach to change and enhancement are central to our progress. Our mission is “to deliver world‑class shared professional services to help our partners achieve their global ambitions”.

Benefits

• Employer Pension Contribution up to 10%.
• 28 days + 8 days bank holiday.
• Life Assurance.
• Subsidised Sports Centre Membership (Gym & Fitness Classes).
• Enhanced Maternity/Paternity Pay.
• Salary Sacrifice Car Scheme (Tusker).
• Salary Sacrifice Cycle Scheme.
• Salary Sacrifice Home & Tech Scheme.
• Vivup Lifestyle Discounts.

Alongside these benefits we offer a first class working environment across our campuses with all the facilities you would expect from working across two leading Universities.

Our Commitment

Falmouth Exeter Plus welcomes and encourages job applications from people of all identities and backgrounds, particularly those under‑represented and/or marginalised, as it is important we have a diverse range of candidates to consider.