At a Glance
- Tasks: Guide applicants through their journey from application to enrolment while providing expert advice.
- Company: Join Falmouth University, a diverse and inclusive institution committed to supporting all identities.
- Benefits: Enjoy 28 days holiday, pension contributions, and salary sacrifice schemes for tech and transport.
- Other info: Hybrid role with flexible working, fostering a collaborative team environment.
- Why this job: Make a real difference in students' lives by helping them navigate their educational journey.
- Qualifications: Degree level education or equivalent experience, with strong customer service and communication skills.
The predicted salary is between 30000 - 40000 £ per year.
We are now seeking to recruit a highly motivated Applicant Services Officer on a fixed-term basis to work within a team responsible for managing all stages of the applicant journey from the initial application to enrolment, providing admissions advice and guidance to applicants, academic staff and other stakeholders. This role is varied and involves working closely with academic colleagues, EU and international agents. The post holder will develop student information systems and business processes to support the needs of applicants, staff and stakeholders.
The successful candidate will be highly organised, able to work proactively as a team and independently, with a proven record of building productive relationships with stakeholders. You should be educated to degree level or demonstrate equivalent extensive work‑based learning in a relevant environment.
Role details: fixed term maternity cover until September 2027, full time (35 hours per week), hybrid with 2 days per week on campus.
Qualifications and Experience:
- Strong working knowledge of Microsoft Office (Word, Excel, Outlook) and experience with a variety of computer systems and packages.
- Excellent customer service experience and service focus.
- Excellent interpersonal skills and ability to communicate effectively and confidentially, verbally and in writing.
- Experience complying with laid down policies, procedures and timescales.
Benefits:
- Employer Pension Contribution up to 12%.
- 28 days + 8 days bank holiday.
- Annual salary increments (until top of grade reached).
- Enhanced Maternity/Paternity Pay/Adoption Pay.
- Salary Sacrifice Car Scheme.
- Salary Sacrifice Cycle Scheme.
- Salary Sacrifice Home & Tech Scheme.
- Life Assurance.
Falmouth University welcomes and encourages job applications from people of all identities and backgrounds, particularly those under‑represented and/or marginalised.
Admissions & Applicant Services Specialist (Hybrid, Fixed-Term) in Falmouth employer: FALMOUTH UNIVERSITY
Falmouth University is an exceptional employer that prioritises employee well-being and professional growth, offering a supportive work culture where collaboration and innovation thrive. With a generous benefits package including a robust pension scheme, ample holiday entitlement, and various salary sacrifice schemes, employees are empowered to achieve a healthy work-life balance while contributing to a meaningful mission in higher education. The hybrid working model allows for flexibility, making it an ideal environment for those looking to make a positive impact on the applicant journey.
StudySmarter Expert Advice🤫
We think this is how you could land Admissions & Applicant Services Specialist (Hybrid, Fixed-Term) in Falmouth
✨Tip Number 1
Network like a pro! Reach out to current employees at Falmouth University on LinkedIn or through mutual connections. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching common questions for admissions roles. We recommend practising your answers with a friend or in front of the mirror to boost your confidence.
✨Tip Number 3
Show off your organisational skills! During the interview, share specific examples of how you've managed multiple tasks or projects. This will demonstrate that you're the proactive team player they're looking for.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Admissions & Applicant Services Specialist (Hybrid, Fixed-Term) in Falmouth
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Admissions & Applicant Services Specialist role. Highlight your relevant experience and skills that match the job description, especially your customer service expertise and ability to build relationships.
Showcase Your Organisational Skills:Since this role requires a high level of organisation, be sure to provide examples in your application that demonstrate how you've successfully managed multiple tasks or projects in the past. We want to see how you can juggle responsibilities!
Be Clear and Concise:When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. This will help us understand your qualifications and experiences without any confusion.
Apply Through Our Website:Don’t forget to submit your application through our official website! It’s the best way to ensure we receive your details directly and can process your application smoothly.
How to prepare for a job interview at FALMOUTH UNIVERSITY
✨Know the Applicant Journey
Familiarise yourself with the entire applicant journey from application to enrolment. Understand the key stages and challenges applicants face, so you can demonstrate your knowledge during the interview and show how you can enhance their experience.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous roles. Be ready to discuss specific situations where you resolved issues or built strong relationships with stakeholders, as this is crucial for the role.
✨Demonstrate Organisational Skills
Since the role requires a high level of organisation, think of instances where you've successfully managed multiple tasks or projects. Highlight your ability to prioritise and work independently while still being a proactive team player.
✨Brush Up on Microsoft Office
Make sure you're comfortable using Microsoft Office, especially Word, Excel, and Outlook. You might be asked about your experience with these tools, so consider preparing a few examples of how you've used them effectively in past roles.
