At a Glance
- Tasks: Guide applicants through their journey from application to enrolment in a supportive team.
- Company: Join a dynamic university team focused on student success and collaboration.
- Benefits: Enjoy a competitive salary, generous pension, and flexible working arrangements.
- Other info: Hybrid role with great career growth opportunities and a supportive work culture.
- Why this job: Make a real difference in students' lives while developing your skills in a fun environment.
- Qualifications: Degree level education or equivalent experience, with strong customer service skills.
The predicted salary is between 30000 - 40000 € per year.
We are now seeking to recruit a highly motivated Applicant Services Officer on a fixed term basis, to work within the team who are responsible for managing all stages of the ‘applicant journey’ from the initial application to enrolment, providing admissions advice and guidance to applicants, academic staff and other stakeholders. This is an interesting and varied role working within a fun and hardworking team who work closely with academic colleagues and EU and International Agents.
The post holder will be expected to develop student information systems and business processes and ensure that they effectively support the needs of applicants, staff and other stakeholders.
The successful candidate for this role will need to be highly organised, able to work proactively as a team as well as independently with a proven record of building and sustaining productive working relationships with key stakeholders. You should be educated to degree level or be able to demonstrate equivalent and extensive work-based learning in a relevant environment.
We are looking to hear from candidates who have the following skills/experience:
- Strong working knowledge of Microsoft Office, in particular Word, Excel and Outlook, and experience of working with a wide variety of computer systems and packages.
- Experience of providing excellent customer service and being service focused.
- Excellent interpersonal skills and ability to communicate effectively and confidentially, verbally and in writing.
- Experience of complying with laid down policies, procedures and timescales.
This is a fixed term maternity cover, until September 2027, full time position working 35 hours across Monday-Friday. The position is hybrid with 2 days per week on campus.
Contact recruitment@falmouth.ac.uk with any questions about the vacancy or to request an informal discussion before applying. The closing date for the position is Sunday 7 June 2026. It is anticipated that interviews will take place on Tuesday 16 June 2026.
In return for your hard work and commitment, we offer excellent benefits, including:
- Employer Pension Contribution up to 12%
- 28 days + 8 days bank holiday
- Annual salary increments (Until top of grade reached)
- Enhanced Maternity/Paternity Pay/Adoption Pay
- Salary Sacrifice Car Scheme (Tusker)
- Salary Sacrifice Cycle Scheme
- Salary Sacrifice Home
Applicant Services Officer in Cornwall employer: FALMOUTH UNIVERSITY
Falmouth University is an exceptional employer, offering a vibrant and supportive work culture that prioritises employee growth and development. As an Applicant Services Officer, you will be part of a dynamic team dedicated to enhancing the applicant journey, with access to excellent benefits such as a generous pension scheme, annual salary increments, and various salary sacrifice schemes. The hybrid working model allows for flexibility, ensuring a balanced work-life experience while contributing to a meaningful educational mission.
StudySmarter Expert Advice🤫
We think this is how you could land Applicant Services Officer in Cornwall
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. This can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Tailor your answers to show how you fit in with their team and can contribute to their goals.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. The more you practice, the more confident you'll feel.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar.
We think you need these skills to ace Applicant Services Officer in Cornwall
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Applicant Services Officer. We want to see how you can contribute to managing the applicant journey effectively!
Show Off Your Customer Service Skills:Since this role is all about providing excellent admissions advice, don’t forget to showcase your customer service experience. We love candidates who can demonstrate their ability to communicate effectively and build relationships!
Be Organised and Proactive:We’re looking for someone who’s highly organised and can work independently as well as part of a team. Share examples of how you’ve managed multiple tasks or projects in the past to show us you can handle the workload!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at FALMOUTH UNIVERSITY
✨Know the Applicant Journey
Familiarise yourself with the entire applicant journey from application to enrolment. Understand the key stages and think about how you can contribute to improving this process. This will show your enthusiasm for the role and your proactive approach.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous roles. Think about specific situations where you went above and beyond to help someone, as this is crucial for the Applicant Services Officer position.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage your time and prioritise tasks. Use real-life examples to illustrate your ability to stay organised, especially when juggling multiple responsibilities, as this is key for the role.
✨Communicate Effectively
Practice your verbal and written communication skills. Be prepared to explain complex information clearly and concisely, as you'll need to interact with various stakeholders. Consider how you can adapt your communication style to different audiences.
